Skins not showing up in game

Do you have Options -> Data Collection enabled? Your log seems to suggest this is the case. Data collection needs to be enabled to communicate with the Klei Rewards server. We're going to add a warning popup when accessing the Supply Closet.

Edited December 5, 2022 by EricKlei
Added more info

Ah very nice. Now after activating the data collection and restarting the game i do have access to the new skins.
Thanks alot, that helped.

 

Changed Status to Fixed

There will be a warning popup about this in the next update. Thanks for helping us catch this issue.

Hi! I have the same issue and I have data collection button unabled but still no new skins :(

On 12/19/2022 at 10:15 AM, Lana Ana said:

Hi! I have the same issue and I have data collection button unabled but still no new skins

@Lana AnaCould you please attach your Player.log file so I can take a look?

Player.log I hope this helps.

It does not look like you have redeemed your mystery shipments on the Klei Rewards website. 

To claim these sampler sets of ONI blueprints: Click on “Supply Closet” in the Main Menu, and hit the “Check Shipments'' button. That’ll take you to the Klei Rewards webpage, which has three free mystery shipments up for grabs—you’re welcome to redeem all three. You can then view your collection of blueprints in your online inventory or in-game, in your Supply Closet. 

I did that

Every time I click on the button it says it was successfully redeemed. And shows to me the same inventory I above. It just not showing up in my supply closet.

Could you go to https://accounts.klei.com/account/info and confirm your Klei User ID matches the one I sent you in a private message? If it doesn't please message me back the ID on that webpage.

Thanks for sending your Klei User ID. You were logged into your PSN Klei account when you redeemed the skins but are playing the game using your Steam Klei account, which is a separate account. There are two options in resolving this issue: 1) merge your Steam account following the instructions here, or 2) logout of your PSN Klei account and login with your Klei Steam account and redeem the skins there, however, you might get different skins.

Hello

I am also experiencing this error

Player-prev.log Player.log

Edited February 18, 2023 by Lelie
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