Jump to content

Game constantly crashes


Nicnio
  • Branch: Live Branch Version: Steam Pending

Hello, i recently bought the game and have played for 5 hours now (i know, is not much) but i wanted to ask something. The game constantly freezes and i have to relaunch the game, and my PC tells me that the graphic hardware stopped the game procces. I know that i don't have the best PC (it's an Acer with an Intel graphic card and 6 Gb RAM) but i play other games with more graphic requirements like Overwatch and the problem just doesn't happen.

So i wanted to ask if anyone has the same problem, if the problem is something about the game itself or if anyone knows a way of fixing it. I have been able to play it anyways but i have to close and relaunch the game constantly (like once every 10 or 15 minutes or so)

Edit: in the last sesion the problem started the same as always, but after some relaunches the game started freezing more than normal (like after 5 minutes playing).

I was told to attach the game log after the crash, so the file attached is the one after the last crash.  Also, the laptop specs are:

Acer aspire E5-471-33L3

Intel Core i5-4210U 1.70 GHz overclocked to 2.40GHz

6 Gb RAM

64 bits operative system

Intel HD graphics family integrated graphic card

Windows 10 Pro

If more information about the PC is needed please ask.

Thank you to anyone that replies :)

 

 

 


Steps to Reproduce
The problem has been happening since i started playing, i play for a while (like 10 or 20 minutes before, now the problem happens much faster) and then, the screen frozes and the sound stops. After some seconds, the sound starts reproducing again and i can tell that the game is running because when i press ESC i hear the sound of the pause menu opening, but the image is frozen. The only way i can play is pressing ALT+Tab, going out of the game window and closing the game. When i do this, my PC throws and error that tells "the graphic hardware has blocked oxygennotincluded.exe" (or something like that, my PC language is in spanish, sorry if i am not precise in this); after this i can relaunch the game normally but after some time the problem happens again.



User Feedback


You have a Intel® HD Graphics 4400 however the min spec is listed as 4600. So the best I can tell you to do is try to update the drivers https://downloadcenter.intel.com/

Also turn off the overclock.

If those don't really do anything then you have to decide between a refund or wait for a dev to reply to see if the game is supposed to run.

Share this comment


Link to comment
Share on other sites



Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×
  • Create New...