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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

AlexRou

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About AlexRou

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Oxygen Not Included
  • Alpha Contributor
  1. Just cuz other games work doesn't mean anything. 16 gigs of ram and 2 ssds also mean nothing.
  2. Firstly your image is a broken link. Also when reporting performance issues, please post your specs to use as a reference.
  3. Please attach the save file
  4. It is unfortunate that you're getting headaches however this is not a bug so it doesn't belong here. Please post it here: https://forums.kleientertainment.com/forum/133-oxygen-not-included-suggestions-and-feedback/
  5. Continous Crashing

    Please upload your save and log files as described in the create new bug page.
  6. They look exactly the same but with a different color. I think it's due to the biome color? I see red blocks next to the red geyser. Doesn't sound like a bug tho.
  7. Gas Filter Not Functioning

    All the filter outputs are connected together with the filter input, deconstruct the pipes and rebuild them.
  8. And where's the save file and log file? The only way this report is useful by itself is if building any gas bridge in any situation would crash the game for everyone.
  9. Multiple Bugs

    Please make one report per bug so it is easier for devs to track which are fixed and which are in progress and which are not bugs at all. Also please provide more info than one liners, such as screenshots, reproduction steps, save files and when reporting crashes log files. For e.g. In what situations are they not fixed? And how are they not fixed? If only when you did things in a certain way then what way is that? Can you provide a save file that shows this on load? etc....
  10. Please upload the save file of the day just before it crashed
  11. Instead of uninstalling you could've used the live build and played on that. Also you could've provided log and save files to help the devs to figure out the crashes instead of just reporting it's crashing.
  12. Pink screen on startup.

    Please provide full system specs
  13. This sounds more like feedback than a bug report. So please post in the feedback section. https://forums.kleientertainment.com/forum/133-oxygen-not-included-suggestions-and-feedback/
  14. When reporting performance issues, it is important to also provide full system specs.
  15. @Cheerio OP mentioned crashing persists over "restarting" so I'm thinking log files and dxdiag would be appropriate too.