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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

AlexRou

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About AlexRou

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Oxygen Not Included
  • Alpha Contributor
  1. Just cuz other games work doesn't mean anything. 16 gigs of ram and 2 ssds also mean nothing.
  2. Firstly your image is a broken link. Also when reporting performance issues, please post your specs to use as a reference.
  3. Please attach the save file
  4. It is unfortunate that you're getting headaches however this is not a bug so it doesn't belong here. Please post it here: https://forums.kleientertainment.com/forum/133-oxygen-not-included-suggestions-and-feedback/
  5. Continous Crashing

    Please upload your save and log files as described in the create new bug page.
  6. They look exactly the same but with a different color. I think it's due to the biome color? I see red blocks next to the red geyser. Doesn't sound like a bug tho.
  7. Gas Filter Not Functioning

    All the filter outputs are connected together with the filter input, deconstruct the pipes and rebuild them.
  8. And where's the save file and log file? The only way this report is useful by itself is if building any gas bridge in any situation would crash the game for everyone.
  9. Multiple Bugs

    Please make one report per bug so it is easier for devs to track which are fixed and which are in progress and which are not bugs at all. Also please provide more info than one liners, such as screenshots, reproduction steps, save files and when reporting crashes log files. For e.g. In what situations are they not fixed? And how are they not fixed? If only when you did things in a certain way then what way is that? Can you provide a save file that shows this on load? etc....
  10. Please upload the save file of the day just before it crashed
  11. Instead of uninstalling you could've used the live build and played on that. Also you could've provided log and save files to help the devs to figure out the crashes instead of just reporting it's crashing.
  12. Pink screen on startup.

    Please provide full system specs
  13. This sounds more like feedback than a bug report. So please post in the feedback section. https://forums.kleientertainment.com/forum/133-oxygen-not-included-suggestions-and-feedback/
  14. When reporting performance issues, it is important to also provide full system specs.
  15. @Cheerio OP mentioned crashing persists over "restarting" so I'm thinking log files and dxdiag would be appropriate too.