Crash on Klei Startup Screen

Hi @Supremeuk,

Can you check for log files and dump files, and attach them to this bug report? Hopefully this will help us track down what is going on.

You can find instructions on how to find these files here: http://support.kleientertainment.com/customer/portal/articles/2744766-logs-and-useful-information-for-bug-reports

 

Hi Brook

Thanks for the information.  I've attached the various log files.

I'd greatly appreciate any help to solve this issue.

 

crash.dmp

error.log

output_log.txt

@Supremeuk,

Can you please try deleting the file "kplayerprefs.yaml" which should be in "Documents\Klei\OxygenNotIncluded", and then running the game again?  I'm wondering if there are some bad display resolution values in that file which might be causing issues on startup, based on this line from your output_log:

Quote

Reapplying a resolution of 0x0 @0hz (fullscreen: True)

Let me know if deleting the kplayerprefs has any effect.

Deleting the kplayerprefs.yaml file worked Brook.  MANY THANKS!

 

Changed Status to Fixed