JackIEE Posted April 13 Share Posted April 13 Just wanted to order something from the store, but the delivery fee seems broken? It's impossible that its so expensive I mean do they deliver from the moon? Link to comment https://forums.kleientertainment.com/forums/topic/170772-whats-wrong-with-klei-merch-store/ Share on other sites More sharing options...
Developer Corey Posted April 13 Developer Share Posted April 13 Hi there, without knowing where you're trying to ship this item, it's hard to say what's going on. In some regions full taxes and duties are included in the prices (you pay no additional customs). Since our store is located in the USA, unfortunately with their recent frequent changes to taxes and tariffs, there have been some high prices to certain regions and that really is the price for us to ship the item. We pass on exactly what the Fedex API charges us. That being said, if the API is getting wrong info about your location or package, we can investigate. If you contact shop support with the details of your order they can confirm what's happening here https://shop.klei.com/pages/contact Link to comment https://forums.kleientertainment.com/forums/topic/170772-whats-wrong-with-klei-merch-store/#findComment-1861287 Share on other sites More sharing options...
JackIEE Posted April 14 Author Share Posted April 14 9 hours ago, Corey said: Hi there, without knowing where you're trying to ship this item, it's hard to say what's going on. In some regions full taxes and duties are included in the prices (you pay no additional customs). Since our store is located in the USA, unfortunately with their recent frequent changes to taxes and tariffs, there have been some high prices to certain regions and that really is the price for us to ship the item. We pass on exactly what the Fedex API charges us. That being said, if the API is getting wrong info about your location or package, we can investigate. If you contact shop support with the details of your order they can confirm what's happening here https://shop.klei.com/pages/contact Europe, Poland specifically. But seriously no other store from USA has that kind of price for delivery.. Link to comment https://forums.kleientertainment.com/forums/topic/170772-whats-wrong-with-klei-merch-store/#findComment-1861444 Share on other sites More sharing options...
Womo Posted April 15 Share Posted April 15 A similar recent thread with a bit more info, regarding shipment to Poland, if you're interested: tl;dr is, it's (probably) not broken, that really is the price right now (unfortunately). sorry, friend, it does suck :S 1 Link to comment https://forums.kleientertainment.com/forums/topic/170772-whats-wrong-with-klei-merch-store/#findComment-1862077 Share on other sites More sharing options...
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