Klei Entertainment support staff will be out of the office from December 24th and will return on January 2nd in observance of Christmas, Kwanzaa, Hanukah, Krampusnacht, Holiday, Newtonmas and/or Festivus.
During this time; support staff, development, janitorial staff and animal handlers will not be in the office and will instead be in their homes or somebody else's home, doing whatever it is we do when we aren't in the office at this time of the year.
Some of us will be around on and off and we will be monitoring servers, tickets and forums to make sure nothing explodes; but we will not be running at full capacity until we return on the 2nd.
We have put together some information about our most common issues that should help you.
And here you can find a list of resolutions to our most common issues on our support site: https://kleisupport.desk.com/customer/portal/articles/1398961
You can also find a resolution to most tech support related issues or general questions on our forums: http://forums.kleientertainment.com or on the support site at http://support.kleientertainment.com. Generally an answer to most every question you might have can be found in both the support site and forums.
If you do not find the help you need on the forums or on our top issues list, send us a ticket on the support site. We will prioritize issues that require immediate attention, so if your issue isn't time sensitive it will take a little longer before we get to it but we might be in the middle of an argument with our Nana that we really do like the the set of fuchsia towels she gave us last year. We just keep them buried deep in the back bathroom closet because they are so nice we don't want anybody to mess them up.
Thanks for your patience during this time.
Happy whatever holiday you do or do not celebrate sometime around this time of the year.