Endless loading at the start of the game

This has been happening to new users who bought the game. I dont have an exact fix and in the same shoes as you, my friend cannot enter the game.

HELLO! I had literally the same problem and I tried soo many things, but what worked for me is to free space from my pc. I desinstalled Genshin Impact, so maybe u could try to free some space and that way it could work for u <3 good luck!

 

2 hours ago, zuqethard said:

HELLO! I had literally the same problem and I tried soo many things, but what worked for me is to free space from my pc. I desinstalled Genshin Impact, so maybe u could try to free some space and that way it could work for u ❤️ good luck!

 

Have you tried registering an account with Klei before deleting Genshin? It's just that my friend has more than enough space on her computer.

2 hours ago, Partyrn said:

This has been happening to new users who bought the game. I dont have an exact fix and in the same shoes as you, my friend cannot enter the game.

I see. But also no one has a solution to this problem. This is extremely upsetting.

@miari

If this issue is still ongoing, try directly contacting klei support: https://support.klei.com/hc/en-us/requests/new

And include these errors from within the log file in your OP:

Quote

[00:00:13]: [200] Account Failed (3): "E_KU_NOT_FOUND"
[00:00:13]: [Connect] PendingConnection::Reset(true)
[00:00:13]: CURL ERROR: (lobby-v2-cdn.klei.com) [35]Unknown SSL protocol error in connection to lobby-v2-cdn.klei.com:443 
[00:00:13]: ERROR reading region capabilities. 

Did you already try logging into accounts.klei.com with your steam, and check if there was a klei-ID already made?
usually this should go automatically, and it connects to your steam username.
Also it might help to try re-installing the game, and to disable the steam cloud option for your personal savedata (if it had been enabled before).

And double-check your firewall/AV settings. I've personally had the game fail on me, despite that it should have been excepted in my firewall;
Making a manual entry in the firewall + Antivirus for DST & DST server renderer.exe fixed that issue back then.

I'd also suggest to make multiple random login attempts without VPN, as the network can be bugged out sometimes.

--

Looking at the lang. settings, you are connecting from Russia? If so, It is somewhat known that players are having lots of issues when trying to play the game from russia, which seems to be related to the state's restrictions on internet, and quite possibly also the inverse (european or american service providers banning connections to russian hosts). Sadly as you have said, a VPN isn't a universal solution either, for reasons that i don't know :l
You could try configuring the VPN to use different exit servers, in different countries. If possible, and if feasible in terms of lag/ping.

Lastly, try asking around to other gamers that play from within RU, and ask if they have similar networking troubles, and if there is some way to work around it.
If all fails I could refer you to few friends of mine who may know how to help you out better (perhaps they will reply in this thread as well)

Good luck.

@V2C Hey I'm not sure if you appreciate being pinged, but do you think there is a way to help this fella? It looks like a difficult/tricky bug regarding the internet connections between RU and EU/America. Thank you.

In my situation, a solution was found to the problem: before logging into the game, I had to register an account on Klei with a link to the desired Steam account. However, I will clarify a detail: my friend's klei website was not included. So I did this from my browser, and eventually a friend from his computer was allowed into the game. I hope this solution will help other users. People have also written about this issue in Steam discussions. Perhaps it would be worthwhile to provide instructions that when you first log into the game, you must first create an account on the site and link it to the desired service with the game.