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"Cannot Display Video Mode" Please Help


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Every time my friend trys to join the game (he runs a 1024 x 768 monitor by the way) when he starts it up the screen starts at a window then auto changes to fullscreen and after thats done a message covers the screen with the words "Cannot Display Video Mode" i dont know how to help him i tried many ways i reseatched we tried many things they just dont work... (He also has Windows 7) so if you have any solution please help... Also before this was happening he changed his resolution and then the message popped up he tried uninstalling it and reinstalling it but nothing works please help...

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