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      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

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Found 25 results

  1. DS: Hamlet, launch game crash

    crash upon launching. last thing I did before quitting the game was planting berry bushes x20 around my flingo log.txt dontstarve_steam_289542_crash_2018_10_17T12_4_4C0.mdmp
  2. When I make a new seed and get to "success, you're adventure awaits!" I instantly crash. I've removed debug and disabled sandbox, updated my computer, reinstalled game with both testing branch and the previous build and I still crash. Also all my previous saves were corrupted and I had to delete them. Can anyone explain what is going on?
  3. As of today I am crashing within 20 seconds of loading my world. My PC is doing fine so it is not related to that. I tired disabling player-connection debug in boot.cfg in the oni folder which did not work. Tried all game speeds and changing priorities on some stuff - had just queued up a bunch of priority nine (bad habit) work around the base. Would someone be so kind and let me know if the world is crashing for you as well so I know if it is on my end. I am assuming since I had no issues in the past that it is related to the preview but I would very much enjoy to continue playing in my world within in the next days. Appreciate it! MM.sav
  4. Hi everyone! I'm hoping that someone can help me with this very saddening issue I'm experiencing. I'm currently trying to start a new world with the Tropical Experience mod, but I keep getting a game crash back to desktop before even loading into the map. The only mods I have enabled are the ones required to run Tropical Experience. Any help would be much appreciated!
  5. Save Wont Load

    So i invest 2-3 hours on a game of Dont Starve Shipwrecked and i get to day 17 and i decide "hey why dont I save my progress", so I pause the game and save it, right before the save I had started a bunch of fires, lighting trees on fire. So after I saved the game and am sent back to the home screen I go to load my game up and I get met with a "LOADING..." and after 15-20 seconds the game just crashes back to the xbox dashboard. I tried clearing the "Reserved space", I tried deleting and reinstalling the game, nothing fixed it. Let me make this clear THIS ONLY HAPPENS ON SHIPWRECKED, Reign of Giants is perfectly fine but I have wasted hours upon hours of game play to be met with this same crash error where I lose those saves because of some bug on Xbox Dont Starve Shipwrecked. PC works fine but Consoles has and always will be second priority, it takes you guys A YEAR to release the HOME SEA HOME update to the console version but Shipwrecked is COMPLETELY UNPLAYABLE. Today I have wasted about 5 hours of my life to this shipwrecked game and I have nothing to show for it because my saves are lost to this stupid bug. This has happened to me 2 other times, the first was when I entered a valcano during the dry season and the other was on day 20 while i was just sailing around in the ocean. I dont understand what is wrong with this game but Im NEVER launching this game again till these issues are addressed. I doubt this post will ever be addressed bc klei is too busy working on Dont Starve Together and other games (on pc) so why would anyone focus on a post from someone who plays on console. 10-8-2018_2-46-57_AM.mp4
  6. Summary from replies: Thanks guys, @Kabrute@Djoums@tzionut for the help! so @Djoums looked at the error log, which is shown below. He mentioned there could be a path finding error. @tzionutdiscovered that it might be because of the new 285480 version. And my save did start to crash frequently right after updating to this version. @Kabrute suggests that it might be because of the debris piling above no-building zone, since that happened to some other players. -----original post----- As described in title, I have hard time continuing my adventure. I am close to making rocket and I don't wanna start over, cuz that's a lot of time invested. I gave up my friend told me I should ask for help in the forum. But I told her I have a 5 year old Mac, and no one will care if I ask for help. But she said someone will so it encouraged me to put up a post here. For now I'm at cycle 481, and it crashes usually less than a minute after the cycle starts. I tried it after I restart my machine and have only steam and ONI open so game should have as much RAM and CPU power it can have. Then I tried an older save, and same thing happened shortly after the cycle started. I've tried dozens of times. My Mac has 8G RAM, i5 core (i5-3230M), intel integrated graphics card, HD 4000. I'm hope there is pro to tell me what to do, or should I still have hope? Or should I just give up and move on. Thx guys. Edited: My save file is here, maybe someone can load it to see if same thing happens. Thx for the advice @Kabrute Cantaloupe Cycle 481.sav
  7. Game crashes

    Game crashed every time when i came out of cave or go back to RoG from ShipWreck through the Machine. It always show Loading Normally at first, but then it will lose response, and windows will always advice me to close. Moreover, if i stay and wait, it will crash itself. Then I have to Open DS again and continue. I have already verified the integrity of Game, and system spec is OK. So I suggest it may be a BUG. log.txt
  8. My mod adds the component moisture to mobs, allowing them to get wet from water balloons. No problems occur with mobs that only have one prefab listed under in their lua. For example, frog.lua is simply frog. This is what I would add in the local function fn(). inst:AddComponent("moisture") The issue arises with mobs that have multiple prefabs listed under a single lua. For example, koalefant.lua has both "koalefant_summer" and "koalefant_winter" as well as common function for the basis of their creation. What I've done is implemented that code above into the common function, but in the modmain.lua, refer to both prefabs of the mobs. This results in a crash, and I only have this issue with mobs with multiple prefabs. I'm new to modding in general and not the best coder. Any help is appreciated. Attached are the modmain.lua, modinfo.lua, as well as the crash logs and the mod itself. The only difference between the one attached here and the one I've published on steam is the addition of the koalefant.lua and addition of the prefabs "koalefant_summer", and "kalefant_winter" in the modmain.lua. Thank you. To put in workshop.zip client_log.txt
  9. Hello Support Crew & Co, first i want to thank you for providing updates. I guess the root of the problem is, that the update fails with an "hash validation" error message. Which leads to the missing mosquitos error. Again, i appreciate any solution, if it means that i can play. So let me know if theres a way i can downgrade to the previous version, undo the update or play without mosquitos. Thx, and greetings from Germany. -no mods installed -PC: Win 7 64Bit -Version: 222215 WIN32 log.txt
  10. When mods are loaded (both when opening the main screen and when an actual save is started), it seems all of its assets are being preloaded, causing a memory spike. Furthermore, very likely due to the loading-unloading-reloading juggling of mods adopted due to RoG (loading all mods, unloading them, loading RoG and then reloading the mods), it seems that during this startup process the memory spike corresponds to double the amount of memory required by the assets of all mods combined, making this memory spike all the more substantial (with the extra assets only being purged at the end of the tick, i.e. of the iteration of the engine main loop). This has presented itself as a 'out of memory' engine level crash (often as an OpenGL error with an error code corresponding to memory exhaustion, but this is likely due to textures being mapped to RAM, since it doesn't look like VRAM per se is being exhausted) in the Windows version of Don't Starve, whose executable has the LAA (Large Address Awareness) flag unset, making it support only up to 2GB of RAM consumption, regardless of system RAM. This has only been reported three times when only Up and Away (together with several small mods) was enabled, but it happens quite consistently when Up and Away and Hero in the Dark, both large mods, are enabled at the same time. The issue appears to arise due to mod asset loading not being handled like it is for regular Don't Starve assets. Instead of registering assets to be loaded dynamically by the engine, it seems mod assets are simply loaded unconditionally and kept that way. Within ModWrangler:RegisterPrefabs(), in mods.lua, we have the following: RegisterPrefabs( Prefab("modbaseprefabs/MOD_"..mod.modname, nil, mod.Assets, prefabnames) ) local modname = "MOD_"..mod.modname TheSim:LoadPrefabs({modname})On the other hand, the function responsible for loading vanilla prefabs (RegisterPrefabs, in mainfunctions.lua) calls TheSim:RegisterPrefabs instead of TheSim:LoadPrefabs: TheSim:RegisterPrefab(prefab.name, prefab.assets, prefab.deps)I can't be sure of the underlying causes of the issue since I can't know in detail what the engine is doing behind the scenes, but I can safely say a memory spike caused by nothing other than the existence of (a large number of) mod assets is happening, and that this causes a crash for Windows users (and likely in any platform for users 2GB RAM or lower), effectively preventing them from playing large mods, let alone a combination of them.This looks like a nasty issue to solve, but given its gravity it'd be of immense help, for both mod makers and mod users, if it were addressed. As a side note, the loading-unloading-reloading mod juggling adopted as the current technique for RoG mod support, as mentioned before, is still extremely low for large mods, even though SethR's changes a while ago made its impact lower. The loading time of large mods for a Don't Starve installation with RoG is considerably larger than twice that for a Don't Starve installation without RoG. @DeathDisciple @kraken121
  11. Bug Submission Please choose a category *Pick the option that fits the issue the most. Ideally use this in your thread title aswell* [Crash] Platform * Pick your platform. For instance, standalone on Mac is also possible.* StandaloneLinux (Ubuntu 13.10)Do you use mods? no Version Number(taken from the bottom left corner of the screen after pressing backspace) Rev. 88571 2013-10-30_11-54-28 12:05:27Issue title Updater crashes on startup; game runs fine Steps to reproduce Navigate to the directory where you unzipped dontstarve_x64_1383879308.tar from Humble Bundle, and run dontstarve.sh. Observe that it prints out some warnings about Pango fonts, then segfaults even before it creates any new windows. Navigate within the dontstarve/ directory to bin/ and run dontstarve.sh from there. Observe that the game itself works fine, and the crash is in the updater. Any chance I can get either a working updater or a version of the game with the November 14 and November 19 bugfixes? I'm happy to run any commands on my machine that you think would help diagnose the problem. More details: My workaround for "updating" the game had been to re-download everything from Humble Bundle every time an update came out, and then just run the game directly and skip the updater. However, I have recently learned that I still don't have the November 14 bugfix (discovered because my ham bat loses durability). It appears that the most recent version I can download from Humble Bundle is the (un-bugfix'ed) All's Well That Maxwell version.Here's the output from the crash:Fontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix elementFontconfig error: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 70: non-double matrix elementFontconfig warning: "/etc/fonts/conf.d/10-scale-bitmap-fonts.conf", line 78: saw unknown, expected number(updater:18416): Pango-CRITICAL **: No modules found:No builtin or dynamically loaded modules were found.PangoFc will not work correctly.This probably means there was an error in the creation of: '/etc/pango/pango.modules'You should create this file by running: pango-querymodules > '/etc/pango/pango.modules'(updater:18416): Pango-WARNING **: failed to choose a font, expect ugly output. engine-type='PangoRenderFc', script='latin'(updater:18416): Pango-WARNING **: failed to choose a font, expect ugly output. engine-type='PangoRenderFc', script='common'zsh: segmentation fault (core dumped) ./dontstarve.shAs suggested in that output, I have run pango-querymodules > '/etc/pango/pango.modules', so that that file contains an autogenerated comment but nothing else. This didn't affect the behavior, though. I strongly suspect these warnings are a red herring anyway: the updater used to work (when I was running Ubuntu 13.04) but would display little boxes instead of letters. I suspect the Pango warnings are basically saying that I'm going to have little boxes instead of letters, and I suspect that something else is causing the crash.I had previously asked about this here http://forums.kleientertainment.com/topic/28862-updated-ubuntu-to-1310-now-dont-starve-crashes-on-startup/ which is how I learned that I could still play the game even though the updater doesn't work. However, there was no further resolution of how to get a working updater.The updater.log file in the main dontstarve/ directory is empty. Whatever is crashing happens early enough that it doesn't write anything to the log file first.It seems I'm running updater version 19 (i.e., it's in a directory called 19/)I have also tried installing Steam and installing the game through there, but when I run that version it pops up a black window and immediately crashes (even before I can enter my product key), and I don't see any obvious error messages or logs. I have never used Steam before; I'd prefer to get the standalone version of the game updated with the most recent bugfixes.
  12. http://steamcommunity.com/sharedfiles/filedetails/?id=178054418 Basically i open Dont' Starve and load my save and......... Crash Linux 64bit Ubuntu 13.04, Ran last time i tried, tried 3 more times no go
  13. Shank 2 Mac OSX crash

    Very excited that Shank 2 is finally playable for Mac! Got the game in the Humble Bundle and was waiting for it to finally be playable!... and then I couldn't play it... :frown:I can start the game fine, but whenever I choose a Difficulty in Campaign mode or try to start Survival Mode, it crashes...Other people on Steam seem to be having the same problem, too...My iMac also seems to meet all the requirements, so I'm kinda stumped.Any chance I can get some help? I've attached the crash report...Thanks! Shank 2 crash.txt
  14. Hi guys,I'm looking to trade these items. The Civilization V key is from GMG and their XCOM promo, remember the game is Steamworks, so there will no issues with it.
  15. Hi, I was wondering if anybody knows of this issue, I'm trying to play on chrome but all I get is the background. I've already bought the keys and have access to them but it says in instructions I need to launch the app then redeem a key, however there is no redeem key button only the background. Does anybody know of a way to fix this or could I get a refund so I could try it on steam instead?
  16. Game Crash At Start Menu

    So a little while ago I purchased this game via Steam and was able to play it for a few days. Then, it decided to bug out on me and continually crash without reason. It happens only when I click on the start button to play the game at the main menu. All other buttons and functions work properly and without fail. I've registered my chache, re-installed the game a few times, and re-started my computer several times. Weird thing is that though this initially started on my M11X, I installed the game on my new M14X and the same issue occurs, even though the game had never been played on that computer before. I submitted a post on the Steam support forum detailing the same thing, but no one has been able to help me. I do recall shutting my computer while the game was running before it failed, but I had also done that before and it did not affect the game function at all. Does anyone have any idea what might fix this? Thanks for any help.
  17. Bug Submission Please choose a category [Gameplay] Platform SteamVersion Number 70828 Issue title The Characater Just speaks & don't perform Actions Steps to reproduce I'm not sure... Because it appears on occasion, when i launch the game... Describe your issue When I Launch the game this thing appears and i have to sign out of the game launch again to play...also appears when i give pause in the game and i come to play after... My character just speaks when i click to him do anything..
  18. Shank on Mac OS X First level video crash

    System: Mac OS X Lion 10.7.5 Video Card: AMD Radeon HD 6490M 256MB Game Source: Steam The game starts normally, goes to the main menu, cutscenes play ok. But as Soon as I choose a Normal game (irrespective of whether I choose to skip or play the first cutscene) the screen fades to black, stays black, the left top menu with Shank's face and weapons comes up.. immediately followed by the game crashing. I have all my software updates done and video card otherwise, works fine. Id be glad if someone could give a speedy reply!
  19. Bug Submission Please choose a category [Gameplay] Platform SteamVersion Number - Issue title Butterflies to flowers Steps to reproduce 1. Catch butterfly with net. 2. Pick up butterfly from inventory. 3. 'Plant' butterfly 4. Puzzle over flower. Describe your issue Had set up my bee box near home, and wanted flowers closer to the box for possible faster production. Was running around with bug net equipped after harvesting the box, and happened to catch a butterfly. Went to release it, and instead it planted a flower. Repeated a half dozen times to confirm not a fluke, and each time got a flower, but am unable to simply dig up flowers like most other plants.
  20. I recently bought the game via steam (PC). I've just started the second level and the game crashes after a few minutes! Then I went to the task manager and interrupted al the process connected to the game so I could play it again, but when I tried to restart the game I got a message asking me to close the game before doing that, I got this message when trying to exit my steam client too. Is there someone with a problem that looks like this? Thank You P.S: I've already tried to verify the game cache files and reinstalling the game, but anything fixed the problem.
  21. Bug Submission Please choose a category [Gameplay] Platform Steam Version Number 19 De Issue title Invisible treeguard. Steps to reproduce Make a treeguard appear. Describe your issue So I was just collecting some wood when a tree guard appeared and well we was invisible and killed me in a second...
  22. Hi, My laptop contains the infamous nvidia optimus technology. If I start the game normally it uses the intel GPU which is not able to display the game correctly. The game starts, but their are a lot of missing elements. So I use the bumble bee package and its optirun command to start the game, unfortunatelly, the game crashes with the following error upon starting: $ optirun ./Shank Shank: Installed in '/usr/local/games/shank'. ERROR: ld.so: object 'libdlfaker.so' from LD_PRELOAD cannot be preloaded: ignored. ERROR: ld.so: object 'librrfaker.so' from LD_PRELOAD cannot be preloaded: ignored. X Error of failed request: GLXUnsupportedPrivateRequest Major opcode of failed request: 153 (GLX) Minor opcode of failed request: 16 (X_GLXVendorPrivate) Serial number of failed request: 25 Current serial number in output stream: 26 I use a Fedora 16 64 bit distribution. Does anybody have a idea to fix the problem? Thanks.
  23. Bug Submission Please choose a category [Gameplay] Platform Chrome Version Number 70528 Issue title save data not persisting between computers Steps to reproduce 1) have save data on one computer. 2) sync your google profile on a second computer Describe your issue my save data isnt persisting between computers. isnt the save data supposed to be stored on the servers? had a look at how the save data is stored and seems to connect to a database with the world seed ect
  24. here is my suggestion: It would be awesome to have a plane crash on one pf the islands here are the benefits of that: [items] We could get items from the plane that we could not normally get like a radio or seats or anything else [Transportation] We could like fix the plane and ride it and then a storm makes us crash on another mysterious island!!With new monsters and biomes [Transportation] We could also have jets or spaceships that will crash so we can go to the space and get rock from floating rocks!! [structure] We can make the plane our home!! [items] We can make other stuff from the plane parts!! thanks for listening!! Ideas gotten from: Lost (movie series) and The Meteorite suggestion!!
  25. I did not find a fix for this through search so if it has been previously posted please ignore. If Don't Starve exits/crashes on WinXP after choosing 'Fullscreen' and 'Apply'; this is how to fix it. Edit the settings.ini file in the folder where in game is installed. Under the [graphics] part it should look like this. Add the missing lines and change fullscreen to true. Do not change the windowed_xxxxx = and window_x/y lines. (Unless you want to) [graphics] windowed_width = 1024 windowed_height = 576 window_x = 0 window_y = 50 fullscreen = true display_id = 0 refresh_rate = 59 fullscreen_width = 1680 fullscreen_height = 1050 Set the fullscreen_width and height to your liking and the refresh_rate to your desired refresh - 1 (in the example 59 gives you a refresh of 60) The games seems to be exiting when it fails to write to this file.