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      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   


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About skru_loose

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  1. Overheating in Mild Season

    Hi Everyone, I apologize for this being a little Thread Necromancy, but this is the most recent post I've seen detailing this issue and I believe I've found the cause. Posting here makes the most sense to me, as it appears directly related to my issue, and posting should bring it to everyone's attention who posted here as well as providing more info for the Devs. Moderators: if this should be its own post, I sincerely apologize. Work your magic and split it off. If I haven't found the cause, then at least a cause. And reporting it here may help Our Glorious Developer OverlordsTM () to track it down. The exact issue is that Mild Season appears to be overwritten by RoG Summer Season: Overheating occurs no later than Day 3, and I see evidence of plant wilting also. I expect that Wildfires would occur, but they don't exist in SW so at least no islands were bursting into flames. After confirming that there had been no changes I could find to Mild Season, and that Overheating and Wilt shouldn't be occurring, I started trying to find another cause. Initially, I thought this was due to an issue with a mod I run, specifically rezecib's "Combined Status" (http://steamcommunity.com/sharedfiles/filedetails/?id=574636989). It was showing a display error: normally, it should be able to tell you what Season you are in and how many days remain. It was either incorrectly reporting the Season as Autumn or telling me outright "Failed!". After chatting with rezecib for a bit, they advised me that his mod was just reporting that there was an issue: SW itself was sending bad info, causing either the incorrect display of Autumn or "Failed!", which was the mod reporting that it was getting invalid data from SW. From what rezecib noted, it was a previously known issue that had been believed stamped out some time back but I wasn't the only one they saw reporting it still on occasion. Which led me here, and other reports similar to mine, also noting that Presets were being used. And that got me to thinking: what if the Presets were causing the issue? I was using Presets that had been generated through a RoG-only play. Though SW setup was indeed showing only the expected SW-specific stuff on the Preset, I wondered if that Preset was somehow silently including RoG Seasonal info and passing it to my SW-only game when using the Preset that I'd generated playing RoG-only maps. For completeness' sake, I use the following mods: rezecib's "Combined Status" - http://steamcommunity.com/sharedfiles/filedetails/?id=57463698 leo's "Extended Map Icons" - http://steamcommunity.com/sharedfiles/filedetails/?id=703451582 BigNew's "999 Stack" - http://steamcommunity.com/sharedfiles/filedetails/?id=683479802 Adam.H's "Boomerang Mod" - http://steamcommunity.com/sharedfiles/filedetails/?id=597822121 Jupiter's "Icebox Tweak" - http://steamcommunity.com/sharedfiles/filedetails/?id=490981201 Pianobeat's "Loot Drop Tweaks: SW" - http://steamcommunity.com/sharedfiles/filedetails/?id=580075924 star's "Extra Slots (SW)" - http://steamcommunity.com/sharedfiles/filedetails/?id=571751170 Nadav's "SmartCrockPot" - http://steamcommunity.com/sharedfiles/filedetails/?id=222342168 I tested a variety of scenarios: I activated no mods/no Presets applied. I experienced no issues with this game. It played exactly as it should: Mild Season initialized correctly and I stopped playing by Day 6 as that was the absolute latest I'd ever seen Summer-like weather in SW. I activated "Combined Status" only/no Presets applied. The results were the same as #1, above. I activated all the mods listed above/no Presets applied. The results were the same as #1, above. I activated no mods/RoG-generated Presets were applied. I experienced Overheating and Plant Wilt by Day 3. I activated no mods/SW-generated Presets were applied. The results were the same as #1, above. I activated all the mods listed above/SW-generated Presets were applied. The results were the same as #1, above. This suggests to me that the issue is that the game engine is silently passing RoG-specific Seasonal information to SW-maps if a SW-game is started using a Preset list created for a RoG-specific map. When no Presets, or SW-specific Presets are used to generate a SW-map, then Mild Season initializes as it is supposed to and the game plays without issue. When RoG-specific Presets are used to generate a SW-map, then Mild Season gets partially or completely overwritten by RoG Summer, with the Summer behavior that SW can actually display, and SW appears to internally report it as Autumn.