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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Jynn

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About Jynn

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  1. now to guess on what hair style is what to edit my dupes to how i want them to look xD (i miss silver hair's original skin color)
  2. but that's the whole point of sandbox haha. To just have fun in a free to manipulate world if i want hard i'll go play the normal game xD but in sandbox, wouldn't it be nice to just set up what you want in the Dupes too, since you can change and control practically everything else in sandbox mode except dupes? i'll lok into that, thanks!
  3. How about letting us have complete creative control over our Dupes as well? XD at least the starting 3? Hair style / color, skin color, stats?
  4. 100% agreed, this is a great way to get bad blood in a new player towards the existing players. What a nice way to enter a server haha. Good thing i only play with friends or alone. I've often thought about trying public servers but every time, the experience has been awful
  5. i remember that! From when i first suggested it be a sneeze xD And i still see a cob of corn for that sleeping bag >>
  6. i'd like to see it repurposed as a sneeze emote because he looks more like he's sneezing to me
  7. I've had 0 luck out of the chest, but i tried my hand at crafting and ended up with something nice so i'm not bothered anymore with my chest luck
  8. if doing a summer theme, maybe we can build sandcastles like in Shipwrecked and get a Crabbit Mini pet! =D
  9. can we have the Varg loading screen to weave? =D that thing is so cool looking, it'd be a shame to not be able to own it
  10. that was my luck during hte winter event, and that's my luck now ;n; i hope i at least get a event chest this time ( i didn't get one winter chest during the winter event, only curio chests)
  11. i'd love to be in a big caroling group
  12. it's a more difficult boss fight for people that want the challenge? I think DST is doing fine myself at least, the Forge was fun as a temporary event, the events and cosmetics give you something extra to do while playing the normal game
  13. i was admittedly feeling a bit bummed with how chests work this time, becuase i got 3 curio chests so far and not a single winters feast one xD it was rather disappointing to get a bunch of commons instead of neat event skins