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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

Redakted

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About Redakted

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  1. The update today fixed everything. Thanks.
  2. I have offsite servers rented in several states and none of them are showing up.
  3. Same here, I am renting servers through gtxgaming and have no problems whatever so the past 9 months until October 5'th.
  4. Servers not being listed on master server.

    Same issue as all of you, servers still not appearing on the server list.
  5. What do you mean? Is there a workaround?
  6. No, the developer wrote that they are aware of the bug and will patch it in the next update.
  7. Great to hear! Thank you for all the hard work. We all appreciate it.
  8. Starting a new server does not fix the issue for me
  9. I am renting a few servers, but since this update, the servers don't appear to be starting. I can't connect directly and they don't show up on the server list. Here are the logs. server_log_master is a fresh world that has not been generated and server_logs_master2 is a world that has been generated before the update. server_log_caves.txt server_log_caves2.txt server_log_master.txt server_log_master2.txt
  10. Everything seems to be working now :). I think it's because I put the twitch category as don't starve together? Also @MinniBat Did you finish the Twitch tutorial to set up your stream? like changing the title of everything. That might help...
  11. Same, I got drops from yesterday, but wanted to show off the new content and let other people gets drops. I create my Twitch account yesterday, so not sure if that's the issue or not...
  12. I'm streaming but drops aren't appearing.... There's over 5 people watching, any idea how to fix this?
  13. Very nice, this looks awesome.
  14. Why do these updates force Server owners like myself to update them? Seems like they shouldn't need to be updated unless there is an actual game change.
  15. Just wanted to report a bug on the bundling wrap thing. After the update I could no longer make the bundling wrap even though I had learned it before. Yep I had been playing as Wickerbottom as well.