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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Mangrove

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About Mangrove

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  1. [Game Update] - 253600

    Still can't find Banhi by shuffling starter dupes for a new game
  2. [Game Update] - 253538

    But with the overrides/hidden priorities from the different jobs, there was no clear way of seeing in what order anything would get done
  3. [Game Update] - 253538

    Even the fridges get hats now?
  4. [Game Update] - 253538

    Yes! This is a lot more clear, thank you!
  5. [Game Update] - 252799

    Is anybody else missing Banhi when rolling starter dupes or am I just unlucky? I noticed some changes in the dupe stress responses and naturally had to make a list but she just won't show up for me. Edit: I did find her in the printing pod finally, but still can't get her to show up among the starter dupes. The new dupe is also only available in the printer for me so far, though that might be intentional
  6. I see, no reward for me then Thanks for answering at least, I'll put this to rest now.
  7. I actually asked about this back in May (page 4 in this thread) but didn't get an answer
  8. This doesn't really answer the question about those who own all the games on the list, but not specifically on steam being unable to get the DST skin gift (I have them on Good old Games for example). Owning the games on the wrong platform means we're not eligible for the same reward as those who happen to own them on them on steam. Was this intended? I feel like it should have been in the info that the games had to be owned on steam and nowhere else.
  9. I had hoped there would be a way to enter your CD keys for those of us with non-steam copies of the games (since this worked for the loyal skins for DST)
  10. I have non-steam versions of the games, is it impossible for me to get the DST skin gifts?
  11. When I enter the shipwrecked CD key for the birdcage skin I get "That code wasn't quite right. Please try again." I've tried both pasting the code and entering it manually. Restarting the game is also not helping. I had no problems with my RoG code that I entered just moments before.
  12. Do you have to own the games on Steam to be able to get the skin giftbox? (I have them all over on GOG)