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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   


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About Mangrove

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    Junior Member
  1. [Game Update] - 253600

    Still can't find Banhi by shuffling starter dupes for a new game
  2. [Game Update] - 253538

    But with the overrides/hidden priorities from the different jobs, there was no clear way of seeing in what order anything would get done
  3. [Game Update] - 253538

    Even the fridges get hats now?
  4. [Game Update] - 253538

    Yes! This is a lot more clear, thank you!
  5. [Game Update] - 252799

    Is anybody else missing Banhi when rolling starter dupes or am I just unlucky? I noticed some changes in the dupe stress responses and naturally had to make a list but she just won't show up for me. Edit: I did find her in the printing pod finally, but still can't get her to show up among the starter dupes. The new dupe is also only available in the printer for me so far, though that might be intentional
  6. I see, no reward for me then Thanks for answering at least, I'll put this to rest now.
  7. I actually asked about this back in May (page 4 in this thread) but didn't get an answer
  8. This doesn't really answer the question about those who own all the games on the list, but not specifically on steam being unable to get the DST skin gift (I have them on Good old Games for example). Owning the games on the wrong platform means we're not eligible for the same reward as those who happen to own them on them on steam. Was this intended? I feel like it should have been in the info that the games had to be owned on steam and nowhere else.
  9. I had hoped there would be a way to enter your CD keys for those of us with non-steam copies of the games (since this worked for the loyal skins for DST)
  10. I have non-steam versions of the games, is it impossible for me to get the DST skin gifts?
  11. When I enter the shipwrecked CD key for the birdcage skin I get "That code wasn't quite right. Please try again." I've tried both pasting the code and entering it manually. Restarting the game is also not helping. I had no problems with my RoG code that I entered just moments before.
  12. Do you have to own the games on Steam to be able to get the skin giftbox? (I have them all over on GOG)