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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

GamingBigfoot

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About GamingBigfoot

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  1. i cant update any mods !

    Never tested that, not that I'd know to. Next time it happens, I'll be sure to try, and post the results here.
  2. i cant update any mods !

    Hello, I've been having this issue as well. In my case, it seems both Steam and Don't Starve Together keep being denied access to the root folder. Not only have I had this issue, but even the game itself refuses to update in the normal manner. I've found that to fix the mods, I need to reboot my PC in Safe Mode, delete the mod(s) in question, exit Safe Mode, and start up Don't Starve Together for it to download the mod again. As for the game itself not updating, Steam simply marks the game as "MISSING FILE PRIVILEGES". Just rebooting my PC and trying to download the update is all that is necessary to fix this. If this extra bit isn't enough, and you want my client_log.txt file, I've included it as GB_client_log.txt to mark it as mine (I'm not sure if it would have gotten mixed up or anything if the Original Poster later added theirs, so I renamed it just before adding it to avoid such an issue.) GB_client_log.txt
  3. I've found a troll - repeatedly inspecting a Mandrake in your inventory causes an unusally long "passed out" sleep state. Please fix this!