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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Mencken

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About Mencken

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  1. Klei servers

    I can't login to my personal game.
  2. Can't play online

    I can't get in either.
  3. Simple solution, develop a survival game where griefers are allowed, it would make it quite interesting.
  4. Anti-hounds setup

    Low maintenance, half the time I don't even have to dodge them.
  5. Question

    Btw there is a lot more rocky turf in caves as well.
  6. I use fossils now, when I used stone I made 3 layers
  7. I'm Them ._.

    This is only one of two games I’ve played in 30+ years. It is brilliant and hopefully will be around for a long time. The method of interaction with the environment is so much better than other survival games. Coincidentally both games were 2d. a virtual 3D dst would be absolutely terrifying
  8. This game seems to be unfair?

    You are outlining what makes this game so amazing, it takes enormous effort at first to survive and you never think you'll make it through winter..until you do. Then the hounds come and getting to 100 days is almost impossible, then one day you make it to 150 days and avoiding death is no longer hard. I remember the early days of my experience in this game, running around picking food up and not giving a whit about the future and dying within 10 days or less. Stage two was farming rabbits and placing backpacks at touchstones for resurrection only to get scared by Krampus or finding out my gear in the backpack was inadequate for winter. By stage three I had learned to use crock pots, make farms, and elaborate stone defenses with tooth traps for the dreaded hound wave attacks. At the time I was terrified of caves. My first experience in the ruins was total madness, being chased by shadow monkeys and monsters who were incredibly fast, just getting to a science machine was a fantastic feat, it was like climbing to the top of a mountain, you could only stay for a few minutes before rushing back lest you die. Enjoy the experience because a day will come when the game is much too easy for you, at least you have countless hours of discovery ahead. Don't use mods to make it easier, you're just ruining it by accelerating the narrative.
  9. Defeating all bosses solo, Fuelweaver, Dragonfly, Bee Queen, Toad, Bearger, Klaus, Nightmare Shadow (from 3 marble sculptures) and Deerclops. Cleared ruins 3 times in a row, have 200 Thulecite and a few dozen suits, crowns and clubs, about 50 dragon scale chests and 10-12 Houndius Shootius.
  10. Definitely Fuelweaver until I figured out how to beat him. By order: Fuelweaver Toad Bee Queen Shadow Monsters and Clockworks (when I get greedy)
  11. I'm leery of trying another service like this because they seem to be very efficient on the billing component but not so much on support. Having to spend a few hours every time to generate a new world with a few mods is a pain in the neck. The other company I tried had a UK based payment system and I had to jump through a lot of hoops to sign on, interestingly when I wanted to cancel they found out an easy way to charge me. Maybe there could be multiple levels of service for those who want a more seamless experience. Price matters certainly but I'd be willing to pay $10 extra a month just to be able to get the same efficient process that Klei uses, e.g., 5-10 minutes to set up a world, boom, done. Six slots dedicated with a simple interface, I'd pay $25 a month. The standard business model usually has tiers of service but in my first experience with this there was only a bottom drawer approach. Sure, some kids don't have much money but there are also a lot of adults that play the game who spend thousands on video games.
  12. While the interface is good, the customer service is severely lacking. No response after having a ticket open for 3 days. The instructions for setting up both worlds and linking them are very unclear. I'm not a novice at computers (programmer) and couldn't figure it out. When you open a ticket they advertise a 24 hour response but as I said before it has been 3 days for me. I'm about to cancel my services with them. Update: My second ticket got a response pretty quickly. They told me to follow the rather complicated instructions for setting up a second world with caves. After hours of trying I gave up.