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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

Mencken

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About Mencken

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  1. I’m not the best at dodging (usually take a hit once every three cycles) but it isn’t just that. Was being attacked by crocdogs, and overheating at the same time. Thermal stone takes forever to cool and barely lasts more than a minute. Boat got damaged so fast I had to bail. Next time I’ll make 4-5 permanent endothermic fires, and have a thermal stone next to each one plus seashell armor and horned helmets. Trying to survive at sea didn’t work. I got close was only two days away from season ending..
  2. Any loss in not having dry season?

    Having died twice by volcano lava bombs I just hop on to my boat when an eruption is impending.
  3. Great tips and very thoroughly explained! Now I understand the partial flooding on the base. I agree that dss is harder than rog and ds. It’s fun being a noob again, have died 4 times so far but I think I am at the point of passing that now, have to make it through the dry season first though. sailing while watching mini map and waves is a little challenging..
  4. Killed by Volcano bomb again (2nd time) but next round I think I'll be able to dodge (was being chased as well). I like the boat with 800 strength, if a lava bomb hits will it do damage to the boat but not me? So far I find the dry season the hardest, died twice and haven't made it yet but this next time I'm better set up for it. I did build a base with cobblestones but it got partially flooded (thought anything made was immune?).
  5. I' m a veteran of ROG and can solo anything but in Shipwrecked it's like never having played the game. Died on day 2, then 8, then made it halfway through the dry season (got hit by volcano bomb, 350 damage with no armor). I'm having a lot of issues: 1. How do I keep my base dry during Monsoon season? Is it true that cobblestones work? 2. As WX I am constantly losing health through wetness, any suggestions? 3. Sanity is another problem, what foods are best or can I do mushroom planters? What about best foods for health? 4. I think I spend too much time exploring, should I cut back and focus on building a base and supplies? 5. Got attacked by Sealnado, went to land and was practically decimated, couldn't figure out how to attack. 6. Is there any protection from lightning strikes other than rods that I can wear? 7. I thought sleeping on a bedroll restored sanity/health, it didn't (haven't played regular DS in so long that I forgot), do tents work better?
  6. Bought the game, got the confirmation but when I go to play it Don't Starve opens up instead. When I check the game it says "not installed" and there is no option to install it. Steam Support doesn't understand my issue and asked for a screenshot. I also tried adding a game but that requires a key and per Steam a key is not required. How do I install this? I thought it installed automatically.
  7. I'm leery of trying another service like this because they seem to be very efficient on the billing component but not so much on support. Having to spend a few hours every time to generate a new world with a few mods is a pain in the neck. The other company I tried had a UK based payment system and I had to jump through a lot of hoops to sign on, interestingly when I wanted to cancel they found out an easy way to charge me. Maybe there could be multiple levels of service for those who want a more seamless experience. Price matters certainly but I'd be willing to pay $10 extra a month just to be able to get the same efficient process that Klei uses, e.g., 5-10 minutes to set up a world, boom, done. Six slots dedicated with a simple interface, I'd pay $25 a month. The standard business model usually has tiers of service but in my first experience with this there was only a bottom drawer approach. Sure, some kids don't have much money but there are also a lot of adults that play the game who spend thousands on video games.
  8. While the interface is good, the customer service is severely lacking. No response after having a ticket open for 3 days. The instructions for setting up both worlds and linking them are very unclear. I'm not a novice at computers (programmer) and couldn't figure it out. When you open a ticket they advertise a 24 hour response but as I said before it has been 3 days for me. I'm about to cancel my services with them. Update: My second ticket got a response pretty quickly. They told me to follow the rather complicated instructions for setting up a second world with caves. After hours of trying I gave up.