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    • JoeW

      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion

paulcdejean

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About paulcdejean

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  1. There's still a lot of bugs... But hopefully this will bring in a new era of stability and bugfixes to the game.
  2. The description should either be changed, or the gameplay should be changed to require privacy. Also the barracks says "single cot" but the description doesn't make any mention of privacy, and the name also implies a shared space.
  3. I totally understand if the release needs to be delayed further to August. It seems there's likely still quite a number of backlogged bugs to work down.
  4. I can't do anything. Crash 1: SimDLL_CRASH_release_261452_20180403-15.37.16.dmp Crash 2: SimDLL_CRASH_release_262109_20180405-12.47.27.dmp Save: freezemaybe Cycle 25.sav
  5. How is Klei so amazing???
  6. The food inside says it's 4c, but it doesn't actually cause the food to rot slower unless the fridge is powered.
  7. Refined Metal BUG

    Not a bug. Your copper is assigned to existing errands and crusher copper goes into the crusher internal storage.
  8. Infinite scrolling to right direction

    I still get this sometimes and have to reload.
  9. Dump: SimDLL_CRASH_release_260921_20180323-00.19.55.dmp Save: coolhouse Cycle 15.sav
  10. Here's a save. You can see that the small unit of hydrogen in the abyssalite pipe is at like -6c. This is due to the bug. Nothing around it is that temperature and gas in insulated abyssalite pipes shouldn't be changing temperature anyway. bugreport Cycle 4.sav
  11. Also had this happen with hydrogen, which would drop to the point where it liquidated! Didn't get a snapshot of that though. Pulling out all the surrounding pipes and machines seems to fix it, but it pops up all over the place randomly. This seems to happen especially when a pipe intersects a thin layer of water. Also the temperature will stop dropping if you save then the game and reload.
  12. Hovering over the Goose/Goose statue crashes the game.