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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Mananu

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  1. You sound a little impatient. What if this is meant to be like that ? Klei will never tell you on what ''secret'' content they are working. That's why they posted that video with Charlie picking the rose when you finish the Metheus Puzzle, to tease us, but we don't know if there will be a new character 100%. We may have seen a face behind that portal but that for me sounds more of a speculation. For sure they are working on fixing bugs and on the new content at the same time. Any gaming community will want faster, free and big content updates which some may have new cool stuffs etc, but these bigger updates take some time. Look how Valve behaves with their Half Life community. They made a game but they didn't finished it, but some of them still have some hope and are waiting for all these years. You are just mad because you may think they (Klei) ignore us and they push these fixing updates just to make us blind, it's not true at all. You forget that they are reading the forums and take most of the suggestions and feedback in consideration. Sometimes they don't have to tell you ''Hey guys, we are reading the forums'' to let you know they are doing it. I know I sound like I kiss Klei's hands, but I see them different from many other gaming companies. I am really grateful of these free updates, for me doesn't matter if they will add or not any new content after A New Reign. I will play the game as long as they will push small and significant updates. Simply loving Don't Starve Together. Stay strong Klei !
  2. And again Klei doesn't let us down. The community must be a little bit more patient when it's about game updates. They are a small team, just have faith. Few gaming companies in the current year listen to the community feedback. Good job, Klei !
  3. Hello ! Today I was playing on my world and wanted to make a bundling wrap until I realised I can't make it. Maybe it's some sort of bug ? The other players who join my server can craft it, but I can't. I play on a regular world, not on a dedicated server.
  4. My monitor's brightness is fine. Video settings are the same. Here is the topic where I posted the difference between DS and DST brightness:
  5. If you guys will add these things to regular Don't Starve, please put the ''brightness'' option in the settings. The screen is too dark at dusk and too bright at day.