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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Sinister_Fang

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  1. Does anyone else notice...

    M/Goose and dfly no longer threaten your base. Revival is pretty easy. Then there's a lot of convenience items added in like the mushlight, salad scaled furnace, mushroom farm, ect. And then there's the bundling wraps that completely ignores spoilage, and thus throws a core gameplay mechanic out the window. So I'd say that the difficulty was lowered while also lowering the stakes a bit. It kinda depends on the amount of players really. But in general, it seems like things got easier.
  2. Disease

    I don't understand the point of disease anymore. It used to work as a mechanic to kill off a resource when chancing resources came into effect. But they changed how resource variants work now, and kept disease. So I guess it's purpose now is to kill off non-renewable resources? Or to encourage the use of twiggy trees and grass gekkos (both are usually more efficient anyway, so there's not much point in pushing players to these options)? Either way, it just seems like a relic of an outdated mechanic.
  3. Stacking items

    This isn't really meant to help with collecting items, but as a way to slightly help with server performance by reducing the amount of items in the world. Yeah, it can be abused to help collect a lot of monster meat at once, but that's not really it's purpose.
  4. You realize your replying to a post that's over a year old right?
  5. That's quite pointless. There's absolutely no benefit to having both, and even less benefit to having 3 of the exact same skin, but each having a different rarity. I don't see what that has to do with anything. If you think you're gonna get banned because you have a differing opinion with a mod, then you really shouldn't have to worry about it. The mods here are quite professional. I can't imagine them doing something petty like that.
  6. Meditation emote?

    Nope. I literally just had to double check in case such a change managed to sneak past me. Typing /sit1 did absolutely nothing.
  7. Barbe Wilson skin

    Apparently it's not possible with how skins and beards work currently. Perhaps one day they'll rework these so beards can be skinned, but it seems like it's a fairly low priority.
  8. Whats this?

    I'll uhhhh.... I'll pass.
  9. Summer skins when?

    But I kinda like the magenta. Perhaps if it was more of a darker shade, and used more as a slight accent, it wouldn't be so bad. And it's only the thulecite that's the orange-y yellow. I doubt very much of that would be used on normal clothing. Jewelry perhaps, but not clothing. That, and those aren't the only two colors the Ancients had access too. There's also reds and blues on a lot of relics. So they did have access to other paints and/or dyes too. It was (at one point) a flourishing civilization after all, so it would be surprising if they didn't have various dyes for clothing.
  10. Whats this?

    There's no events going on right now, and we have no upcoming content (as far as we know) for the game. It's typically quiet during these times.
  11. Well, I never said it actually was hijacked. I was just saying that in most cases when a Klei official reaches a high day count, it's usually due to people hijacking it. Not always though. It's quite impressive when a server gets a large day count without a hijacking. Only happens once in a blue moon though.
  12. It's rare, but it does happen. In most cases though it's done by a group of people hijacking the server.
  13. It can still be a little inconsiderate, especially if you create one large, barren area. If you're on your own world, yeah, that's fine. Do whatever you'd like. But if not, then try to remember that other people need resources too.
  14. This is less of an issue with the game and more of an issue with your friends. There's not much we could do to assist with that. You'll have to work it out with them.