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      Klei Winter Availability   12/17/2018

      Klei Entertainment support staff will be out of the office from December 24th and will return on January 2nd in observance of Christmas, Kwanzaa, Hanukah, Krampusnacht, Holiday, Newtonmas and/or Festivus. During this time; support staff, development, janitorial staff and animal handlers will not be in the office and will instead be in their homes or somebody else's home, doing whatever it is we do when we aren't in the office at this time of the year. Some of us will be around on and off and we will be monitoring servers, tickets and forums to make sure nothing explodes; but we will not be running at full capacity until we return on the 2nd. We have put together some information about our most common issues that should help you. And here you can find a list of resolutions to our most common issues on our support site: https://kleisupport.desk.com/customer/portal/articles/1398961 You can also find a resolution to most tech support related issues or general questions on our forums: http://forums.kleientertainment.com or on the support site at http://support.kleientertainment.com. Generally an answer to most every question you might have can be found in both the support site and forums. If you do not find the help you need on the forums or on our top issues list, send us a ticket on the support site. We will prioritize issues that require immediate attention, so if your issue isn't time sensitive it will take a little longer before we get to it but we might be in the middle of an argument with our Nana that we really do like the the set of fuchsia towels she gave us last year. We just keep them buried deep in the back bathroom closet because they are so nice we don't want anybody to mess them up. Thanks for your patience during this time. Happy whatever holiday you do or do not celebrate sometime around this time of the year. -Klei Entertainment-


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About Roseora

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  1. Hamlet bugs/glitches

    Ahh sorry about that, I didn't want to spam the forum with loads of topics. Yeah ill do the profile things next time it happens, thankyou.
  2. As of dec 3, there's a few bugs that have been annoying me a bit recently and I thought were worth noting here. - Ro Bin's glizzard stone can be eaten by pikos, even after killing them all andd choppig every tea tree, it can't be found again. It doesn't respawn in the nest after ro bin is killed. Affter using skyworthy to go back to ROG, going to use any item in your inventory from HAM will crash the game. I took some rainforest tree seeds, souvenirs and stuff with me, crashes every time now, I can't move the stuff out of my inventory. For a workaround I used console to spawn a touchstone, suicided, and just didn't pick up the hamlet items. They're now sitting in a swamp forever. Also, the season seems to change each time I reload the game after a crash. The first time it was autumn, and dragonfly spawned after 2 days... second time it was summer, no giant... And this isn't a bug, just an issue I can imagine a lot of people will have too; the mob spam really needs calming down a little. The lag is absolutely crazy. The biggest problem mobs for game lagging are the bats and the red glow flies. They come in large swarms and will very quickly overwhelm most computers to the point of getting 3rd degree burns from a laptop being a possibility. This combined with the vines, pretty light effects and plants mean most computers don't stand a chance. I know a bat swarm is about to come because my fps goes down to about 0.1.
  3. {PAID} Custom character mod

    Basically i've been tying, and trying, and trying to make my own character for ages now, and keep failing. Code/computers are just NOT my strong point. I can do the artwork for the character, but I want to find someone else to do all the file converting/tex/stats/lua/codey stuff for me. What I want is fairly simple, except for one thing I was hoping there was a way to make a character resistant to cold/freezing, and to be vegetarian to add some challenge/or just lose sanity eating meat items or something. I' not sure if its possible but it might be? Anyway i'm happy to pay for this, but let me know how much you'd want before you start please; i'll pay part upfront and part when it's done. GBP or Euro are fine, I can pay in USD too I think (I think paypal can convert currencies?) I'd also be happy to do anyother artwork for you as thanks. I know that won't make up for how much time and effort goes into a character mod, which is why i'm offering to pay too.