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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

mewthemew

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About mewthemew

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  1. While I was waiting for @minespatch in the test server because the gorge room they made kept throwing up a 'server not responding' message (That got sorted out, don't worry) and I wanted to see if regular DST would work, I put on supergodmode for myself and started yelling at nobody. I also spawned 300 birds. That was fun.
  2. Dupe-A-Day!

    Documentary voice: Here we see a Nikola. This Nikola is rare for its kind as it's friendly and approachable as opposed to its typical, more fiesty, brethren. No doubt this one is lowest on the Nikola pecking order and will require the assistance of another duplicant from a different blueprint to ensure emotional support, and ultimately survival.
  3. Dupe-A-Day!

    Found my old camera from 2009 again and decided to take random pictures. There's an Abe in my attic now. He's been watching my 3 Stooges tapes without rewinding them and eating all the cereal in the house, the monster. Help me.
  4. Dupe-A-Day!

    Just saw the animated trailer for the update. I blame a giant binge eater dupe.
  5. Dupe-A-Day!

    Meep the CAMERA THIEF! Give it back!!
  6. Dupe-A-Day!

    I deleted that version because his shirt and gloves matched exactly, so I went back into the file and darkened the shirt a little so they didn't match, and got rid of the old version on my post.
  7. Dupe-A-Day!

    Today I learned you can export .PNG files in greyscale with medibang, so, here's a rubberhose Stinky. I think I've chosen a favorite dupe.
  8. Dupe-A-Day!

    No, Stinky, no, don't look at the sun!
  9. Just a normal pig king. nothing weird at all about him.
  10. Dupe-A-Day!

    WELP! I'm on a massive D&D kick right now, so here's some dupes playing it, too.
  11. Dupe-A-Day!

    I think it goes without saying, but Stinky is my favorite dupe Dance, Stinky, dance.
  12. [Minespatch] Apophenia Art

    Ahaha. I had Max-boi in a dress, though. Makes me want to draw us both playing our respective characters in the old forge event completely destroyed and battered, black eyes, bruises, missing teeth, but both of us having the biggest grins because we were having FUN anyway even if it was just the two of us at the time. <3
  13. Dupe-A-Day!

    SO! I'm almost finished with life drawing class in college. And because it was so much fun, I drew Ari's face trying to use as much of what I've learned in the class. Hey, I never said I was good at proportion or shading or anything, I just said I was having fun.
  14. Dupe-A-Day!

    Anger Meep.