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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

gallusvarius

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  1. Auspice's Art

    Ooo, I really like these! The clockworks are interesting things. I really like how the rook is positioned behind the others and kind of glaring down on the viewer. All of them are dramatically positioned, really. Nice job with Charlie there, and her grey-scale hues. Her expression looks just like she did before being shadow'd, too. Looking at her dress, seems this was the Charlie mean't to be displayed. Poor Wendy. At least, she probably doesn't weigh that much, so I'm sure Wigfrid will be able to get her out...
  2. Bad Derpy art corner

    This is very interesting, especially to see some idea of the story displayed. I wonder who's hand that is. It kind of looks like the picture is surrounded by darkness, but as it's wearing a glove, it doesn't look like Them... Probably someone who knew Wilson, anyway.
  3. [Minespatch] Apophenia Art

    You draw Warly pretty well. His pose seems pretty proud, and you did well with his boots.
  4. I've got lemon juice in my eye

    Making them into cats is really interesting, actually. Your take on Wolfgang is neat. Gonna do any of the others?
  5. Auspice's Art

    Heh. I figured, of all of them, she's HAVE to be done. This is really cool! The atmosphere and scene is a lot more intense in this one, and the pose looks like she's about to dive in on something. Nice work with Wolfgang. The horns are really fitting, and his wimpy form looks like a cute little lizard. XD I can see the resemblance with him. Wendy looks really good too. Again, the scene and atmosphere is impressive! The kind of dragon/design you chose for her and Abi is very fitting Robot dragons, yesssss, yes... I love how you did his 'system overload' form. I bet flying straight into storms just for that frill is all worth the rain to him. Agreed, him and Willow both would make some pretty intense dragons. I'm probably liking this little series a lot more because I still love dragons myself.
  6. Auspice's Art

    That is an excellent idea - I'm definitely excited to see what you might do with the other characters, if you choose to do them! Heh, I love how his beard grows out into a mane. Great way of incorporating it. The colors are definitely a good choice for him, that and the slim structure of the creature is fitting to Wilson as well. The horns and their vague resemblance to his original hair shape is also a great choice of design. I think you did really well with this, actually. Are you planning to do any of the others or just him?
  7. Beeablah's stuff✐

    The two wigfrid pieces are really nice - I love the one where she's jumped on the Goose/Goose and tried to ride them. The rose one is lovely too, the pose and serene feel are both appealing. Wicker looks really cute on the beefalo. Interesting choice of character to have riding one, but somehow it feels very fitting.
  8. Oh, I didn't know that. I mean, I kinda felt it and knew it, and now with the short hair it really makes sense, but I didn't know that was their aim. Neat. Thanks, I worked a lot on the backround. I kinda wasn't against her looking like Mononoke in my piece either. I didn't remember how her verdant skin precisely looked, except that it had a skirt, so I tried to do some ragged layers of cloth, tattered and carried by the wind a little. It must look like a prom dress because I had no reference... I agree, it's a dramatic scene. I wonder why more don't draw from it, really. Maybe I can do something digital for it in the next ten thousand years that would be more dramatic and fitting. Thanks
  9. Bad Derpy art corner

    Interesting to see you included the dragoon egg. It took me a while to even realize all of them, I was momentarily confused with the Goose Egg. After spotting them all out I tried to think of any others, curious if this were truly all the eggs in the game... Not sure these count as eggs, but 'spider eggs' and 'roe' from SW are all I can think of in addition. They're more like clutches though, those aren't the same. It seems you were favoring normal, shelled eggs, which makes sense and definitely looks cuter/better.
  10. We seem to have the same ideas about Wes. Hmm. Interesting idea, especially because it could be anyone. I COULD have Wicker come check on him because she 1. Can't sleep and would notice him rolling around and 2. Mothers over everyone, and it would be really awkward for them both in that situation. I can see why you'd favor Wigfrid for the role, though.
  11. Auspice's Art

    The image of them getting kicked out is kinda funny... I can see Wigfrid angrily beating on the sliding doors while Webber is curled up and quietly sobbing on the sidewalk next to her... YES, YES IT WAS. I ASKED FOR MAXWELL AND WOLFGANG TEXTING. I HAVE NO REGRETS. I know what you mean with them being independant. I would have them the same way, only that I think survival is probably easier when working together, so that's my thinking as to how they ended up in their own camp together. Not for any other reason other than 'Working with another vaguely-human-ish-creature makes my survival easier and less stressful.' So their bond isn't super close and squishy, more like... 'We work well together and know each other' kind of thing. This is really funny, actually. Especially how you drew the hounds and then the larvae following after, and Wilson's constant 'Oh.'
  12. That's definitely interesting... If you don't mind, I'd adopt that into my own interpretation, definitely seems like he should get nightmares/flashbacks. I would just add it in addition to the 'don't leave me alone and don't make me go through small spaces.' <--- I don't see those two as especially drastic, just traits gained after his experiences.
  13. Bad Derpy art corner

    Sorry, let me correct myself - Ocean water. Ocean water is full of fish poo and other germs and bacteria that feast on the fish themselves. About 10-6 people die to sharks yearly, but not to sharks eating them. From small bites to missing arms, these deaths are almost entirely death from infection of the bite, and the infection came from the water. Stingrays cause death on the same premise - infection - because few actually have deadly venom. If you mix salt into tap water at home, yes, that should be fine. It's ocean water. I sometimes call ocean water 'salt water' as opposed to 'fresh water,' when speaking of wild water sources.
  14. Doodle Time

    I remember doing all-wendy-runs and random-runs... We got four woodies once. And once me and a group did an underwear run. Skins with no clothing (Natural character undergarments basically, but not that Webber has any) and then no armor either. I like your Maxwell here, how you elaborated his expression. It looks much more like him in these pictures, even with the warpaint and hood...
  15. That's a possible theory, but not sure it has anything to prove it... Nothing stands against it either. It's up to one's own decision, I imagine. Some prefer to see Wes as definitely crazy and potentially bloodthirsty... I don't, and I guess we have a little more for that, Klei clearly depicts him as giving out valentines cards, so he must be kind somewhere. Sometimes kindness and good nature can come out of suffering, though, so again, it could go either way. My Wes is nice but doesn't want to be left alone because of remembering how long he was alone in that box; I mean, none of them want to leave the group, I imagine, but he's one of the ones who doesn't want to leave even more. Doesn't want to be left alone and doesn't like small spaces/being confined. If you made him walk through a thin passage in a cave or something, he'd probably get anxious, I guess - But this is just 'my' interpretation for him, and this doesn't have much to stand on either. Anyway. Basically, if you want to think he can't remember it, there's no reason not to.