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    • JoeW

      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion


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About SparkyTheWolf

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    Junior Member
  1. LUA "nil value" error when starting game.

    All working now!
  2. When press play got lua error stack traceback

    I got a LUA error on Windows PC when trying to load Hamlet for the first time. I'll be following your bug too in the hopes that a reply comes to one of us soon. Here's mine if you want to watch it:
  3. LUA "nil value" error when starting game.

    I have tried verifying the game files through Steam = It came back that all files were successfully validated. - Tried to run the game again and got the same error at the same point. Manually deleted the files and ran the validation = files redownloaded. - Tried to run the game again and got the same error at the same point. Completely uninstalled the game, reinstalled it. - Tried to run the game again and got the same error at the same point. Tried running Don't Starve with no DLC running at all = game runs fine. Tried the Reign of Giants DLC and the ShipWrecked DLC = same error appears as for Hamlet. So I can run the main vanilla game fine, but cannot use any of the DLC that I have just paid for...
  4. I have just started up the Hamlet DLC for the first time. No mods are installed, no other DLCs are active. When I click the "Play" button on the main menu, I get a LUA error message about a "nil value" in the "saveindex.lua".
  5. Game will not load

    This is still a bug. I got the same error, and verified the files - error persisted. Did a fresh install - same error. Uninstalled all DLC - game runs fine. Activate one DLC (does not matter which one) - get the same error on all of them.