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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

Josonic

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About Josonic

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  1. Im so mad at this game now.....

    Whining that you lost a world in survival/base building game where permadeath is the main feature is childish. To get angry at that is to get angry at the core concept of the game. Perhaps you're better suited for a less challenging game. Also I never roll back, it's cheating and makes it so you're less likely to learn from your mistakes
  2. Someone said they emailed Klei and they said they are extending it. I have no reason not to believe that person
  3. The Gorge level cap

    I read there was a 100 cap but lo and behold I played with a 101 today so I don't believe there's a cap
  4. Masters of the Gorge...

    We should try never satisfied challenge some time if you're down.
  5. When does the gorge end?

    Can't quite remember, several hundred but less than 1,000
  6. SW and RoG Gifts

    AFAIK, you can only get those skins on PS4 if you bought the game on steam. The "CD Key" on steam is what you need to type into the redeem codes section in your game on PS4 I in fact have those skins so I can confirm it works, don't know if there's any other methods though
  7. When does the gorge end?

    Maybe that has something to do with it. I never buy anything until the event is over, because items cost a lot more than you can trade them in for So any time you buy an item and then later receive that item in a drop, you lost spools
  8. The Gorge crashes alot ps4

    Has this been happening since the update though?
  9. When does the gorge end?

    No, but I do have several of them, and I have over 6,000 spools. I'm level 57 atm. I only play Wicker so she's the only elegant head I care about. I already have enough spools to buy the few remaining items I want, I'll have way too many by 100
  10. When does the gorge end?

    Meh, many people will reach 100 by then and I want back my regular skins. Already gotten virtually everything from the gorge
  11. When does the gorge end?

    It just started. We are in the PS4 section after all. Good to know I'll be able to buy the skins after it ends though
  12. I have a lot of spools and I'd like to wait til right before the gorge ends to spend them. Klei, any chance you'll give us a warning before it's over so we can weave skins?
  13. The Gorge crashes alot ps4

    I've been playing the gorge a lot, and since my last comment I've had it happen to me twice. Both times were when I tried to start an old world. No issues when actually inside the gorge
  14. [UPDATE] The Gorge on Consoles

    These are my two biggest issues right now. The quick match isn't a huge deal to me, however I can report the same thing as you. But joining servers where the host isn't using english is a really big deal because you can't read what dishes the gnaw wants. I don't mind playing with people who don't speak english in general, but in this game it's pretty incompatible. There should be a filter to only show games where the host is using english. I don't like leaving people stranded but whenever I join a game that the text isn't in english I just have to back out, I'm sorry to those people
  15. The Gorge crashes alot ps4

    Played it all yesterday, not a single crash. Not doubting the legitimacy of the issue though, I've seen many people talking about it. Just feeling happy/fortunate it's not happening to me