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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

ScottHansen

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Don't Starve Together
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  1. My mods wont load

    A fix is on the way.
  2. Changed Status to Fixed
  3. Invisible eggnog on the lureplant

    Changed Status to Fixed
  4. The log file is saying: Could not find an asset matching images/inventoryimages.xml You can verify if this file exists or not by right clicking DST in steam, select Properties, go to the Local Files tab and press "Browse Local Files" now go into the "\data\images" directory and see if inventoryimages,xml is there or not. I'd suggest rebooting your computer and then verify the files again. If that doesn't work then uninstall and reinstall DST via steam.
  5. Friend Can't Boot Up Game For First Time

    Thank you for providing the logs. This issue happens because of another program running that is preventing DST from acquiring the display device or rendering resources. RivaTuner Statistics Server is the most recent culprit we are aware of. Please make sure your friend does not have this running. If that does not help then have him start shutting down applications until DST can run. PS. make sure your friends video card drivers are fully updated too.
  6. @Darth Emporio There are a number of "failed to save file" errors in your log. This normally comes from file permissions issues or anti-virus software preventing DST from writing to files. Double check that you have write permissions to \Documents\Klei\DoNotStarveTogether\client_save Also make sure your anti-virus software is not blocking DST. You could try renaming your "\Documents\Klei\DoNotStarveTogether" directory to "\Documents\Klei\DoNotStarveTogether_old" and then run the game and see if the issue is resolved.
  7. Server not responding after next day

    Are you running any mods? If so then try playing without any. Your client_log.txt should be located in \Documents\Klei\DoNotStarveTogether\ This is where all the save data for your profile and worlds is located. Without the log files we will be unable to diagnose the issue. If for some reason there are no files in it then please ensure you have write permissions for the folder and all sub folders. Next time this happens, close DST and immediately locate the save files above and attach the log file: - Documents\Klei\DoNotStarveTogether\client_log.text If you have caves enabled, also attach these files (replace the # with the server number based on the order in the host game screen): - Documents\Klei\DoNotStarveTogether\Cluster_#\Master\server_log.txt - Documents\Klei\DoNotStarveTogether\Cluster_#\Caves\server_log.txt Your install files, should you need to locate them, are under \steamapps\common\Don't Starve Together. Unless you changed this when installing. You can find the files by right-clicking DST in steam, select properties, local files, Browse Local Files...
  8. Something wrong with game icons

    Unfortunately the log file you attached does not contain any of the logging information I added Now i regret not looking at the log file over the break... Make sure you copy the log file after closing the game in step (2). If you launch the game again it will erase the log file and create a new one. Could you please run the steps above again? You can verify the info is there by opening the log file and looking for lines containing: + Widget:OnLoseFocus - FrontEnd:OnMouseButton On another note, you do not need to attach the log file in DoNotStarveTogetherANewReignBeta. This folder can probably be deleted since we are no longer running the A New Reign beta, unless you are keeping it around for other reasons.
  9. Not loading

    Please verify the integrity of your game files via steam. If this does not resolve the issue then please try to create a new world (without caves) and then attach the log file located at: \Documents\Klei\DoNotStarveTogether\client_log.txt
  10. Please verify the integrity of your game files via steam. Also ensure you have write access to \Documents\Klei\DoNotStarveTogether and all the sub folders If these do not help then attach your log file located here: \Documents\Klei\DoNotStarveTogether\client_log.txt
  11. Server is not responding?

    Some of the information here may help resolve your issue: http://support.kleientertainment.com/customer/en/portal/articles/1813164-can-t-connect-to-klei-online-severs-and-dst-account-creation-errors If the problem persists then please create and new world (without caves enabled), try to connect, and then attach the log files from you and your friend. The log file can be located at \Documents\Klei\DoNotStarveTogether\client_log.tct
  12. DST crashing when creating a server

    You log file is showing an error in the mod Willow the Firestarter. Try running without this mod enabled.
  13. Nvm it got fixed some how

    Changed Status to Closed
  14. ф (unicode value &#1092) should work. Unfortunately the others you listed are not provided by the fonts we use. You could create a font mod but all players will require to have it in order to see the characters (without the mod they will still get '?')
  15. Something wrong with game icons

    Sorry. We've been on winter vacation so I haven't had any time to look at. I'll start digging into to today though.