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      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion


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  1. Green power

    My post was meant to be funny, however that wasn't meant to make it confusing. let me restate the issue more concretely: What does green mean, on the asteroid? 1. Natural Gas isn't necessarily a fossil fuel, on the asteroid. Gassy moos create natural gas, so do flatulent dupes, as does feeding slicksters co2 and then cracking the resultant crude into sour gas with heat and then producing natural gas from that. Saying that natural gas, on the asteroid, is absolutely a fossil fuel, is just not correct. You can absolutely make and use significant quantities from currently living creatures. 2. That aside, why isn't burning fossil fuels on the asteroid 'green'? On Earth, burning fossil fuels isn't green mainly because of global warming from co2 in the atmosphere. The asteroid doesn't have an atmosphere. 3. There's also the issue of sustainability, but on the asteroid, fossil fuels are magically sustainable, all of them are. 4. While we're on the subject of their magic sustainability--if they're created by magic and not from time and pressure and heat operating on organic matter underground, perhaps they're not fossil fuels at all, on the asteroid? 5. It's important to remember that 'green', even on earth, isn't a factual statement, but a morally evaluative judgement. Looking at a bowl and saying "the ice cream in this bowl is frozen, therefore it must be near or below 0 celsius" is an observation of fact followed by a logical deduction to make another factual statement about temperature. Looking at a bowl and saying "The ice cream in this bowl is vanilla, therefore it is the most tasty flavor" is an inference based on color, followed by an opinion based evaluative judgment. Talking about what is 'green' on the asteroid is kinda like arguing about which flavor of ice cream Mi Ma prefers--I know she prefers Chocolate Raspberry Truffle, but how do I convince you of that? Unless of course we're talking about the green of Chlorine. The green chlorine which many players use to kill their dupes when their time to die approaches. Now that's Deep Ecology, boys and girls. (Deep Ecology is a school of environmentalism which holds that the only true green approach, on Earth, is to deprioritize human experience over that of other organisms and structures; one of the obvious resultant beliefs held by Deepers is that the population of human beings on Earth should be drastically reduced. It's very real and has been around for decades at least) 6. Perhaps the only truly green way to play ONI is to kill your colony asap. As the quote from War Games goes "the only way to win, is not to play at all" Finally, an explanation as to why these dang dupes are so eager to kill themselves.
  2. Green power

    Natural gas is natural, therefore it's green. Natural Gas which comes from cow farts is absolutely not a fossil fuel, and as such it is green. Also, burning fossil fuel promotes plant growth,and plants are green, therefore fossil fuels are green. I don't know why we care so much about colors when it comes to energy generation in a game, but gassy moo farts come from chlorine originally, and nothing in ONI is greener than chlorine. I'm making a new world where I only use green energy sources, focusing on power production from boiling green polluted water into steam for steam turbines, and natural gas generators, which not only come from green-derived natural gas, but output green polluted water as waste. Petroleum and ethanol generators do output a lot of green polluted water as waste, so they're pretty green, but not as green as natural gas generators.
  3. That'd be like using the power from your Hemi V-8 to power the radiator and water pump that cools your Hemi V-8...i.e. the way actual vehicles in the real world have worked for a century. This is perhaps the most realistic feature in ONI's design.
  4. The sieve is a very confusing building at the moment. Back when it was a water purifier the 40 C output temperature seemed to have been chosen due to the fact that biological purification(probably the most significant part in treating human wastewater) has an important inflection point at 35-40C between mesophilic and thermophilic bacterial growth ranges. Now that the name has been changed to water sieve, the temperature requirement has lost its foundation, as far as I can tell. I take it that if you want buildings to not change the output temperature, that factors such as the bacterial growth ranges above should implemented as intake/input requirements instead, in your opinion? (assuming that they are implemented at all)
  5. I don't agree with your second point; there are many very strong methods of cooling which remain. I would even say that the methods which consist of feeding hot input liquid into a machine which deletes the heat, i.e. petroleum generator feeding in hot petroleum or hot ethanol, feeding in hot water to an oil well,hot crude to a refinery, hot petroleum to a plastic maker, hot petroleum to a rocket, etc; that these methods are fundamentally the same as the old sieve cooling method and the idea that 'variety' has been lost is not very true, the same basic technique is still available but made slightly (appropriately) more difficult to achieve. Dictionaries adapt slowly; words pick up new meanings online. This isn't a case of someone talking about real life online, we're talking about a computer game. Referring to the dictionary definition in this circumstance is like asking an artist to check your load safety factors.
  6. No, they added new options (look up two posts for details), and now they've removed magic heat increasing as well.
  7. You're changing the topic. Someone complained that there were no new options, I pointed out that there were. Your point is better aimed at those who brought up the topic of new options in the first place. Using lumber on conveyor belts as a coolant, using ethanol as a coolant, using ethanol powered generators as a cooling system; are all at least somewhat new, in that lumber and ethanol are new. They're not completely new, in that they're all similar to existing methods, but then again heating pwater and running it into a sieve is kinda similar to heating ethanol and running it into a generator, so if you don't count them as new, then you shouldn't bemoan the loss of the sieve either. edit: apparently the very latest patch a few hours ago nerfed the petroleum generator as a cooling system pretty hard
  8. There are new options and challenges, detailed in this thread, you're just choosing to ignore them. That's your choice, but they still exist.
  9. As an artist myself, I'm crying into my paints right now because of what you just said.
  10. You are awfully critical of Klei for someone so easily offended yourself. No where in his post did he say "you don't know what you are". Let's all try to be a little nicer to each other here...which includes writing politely and also reading politely. Try assuming the best of the person arguing back at you instead of the worst, until they prove otherwise.
  11. No. Well, no, that's not what I meant, but actually yes, you generate the ethanol at 75 C, heat it up even more, run it to the pet generator which you're keeping cool, generate 500 g/s of super cold polluted water, so yes, the overpowered cooling power of the lumber/ethanol cycle does include the generation of 75 C ethanol, that's true. I was originally referring to the overpowered electrical generation of the cycle, which is similar to the water sieve's overpowered cooling power in making many other methods inefficient by comparison, and in being available very early in the tech tree. Before ethanol, petroleum generators were often achieved at a much later cycle count.
  12. Klei can choose whether to appeal to its audience, although at some point they will either go bankrupt or prosper. If you are determined to take offense, it is impossible to avoid making you feel insulted. However, since I have never explicitly assumed that everyone is like me, saying that I am doing so is actually insulting. Please stop.
  13. I think it's coming from people who are assuming a certain attitude from those who disagree with them instead of listening to what they are actually saying.
  14. They removed the OP water sieving cooling, but added in the hilariously overpowered lumber/ethanol cycle. You think this patch decreases freedom, I think it increases freedom, Klei breaks the tie since it's their game. where's the problem with that?