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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   
    • JanH

      Rhymes with Play - DST Illustration and Doodle Jam   07/19/2018

      Join Klei artists Toni and Leira on Twitch (and on the Don't Starve Together Steam Store page) where they will be hosting a Don't Starve Art Doodle Jam as well as a summer-themed illustration, live on the Rhymes with Play Dev Cast. Don't forget to click the follow button on the Klei Twitch channel to get alerted whenever we go live. As always, the Rhymes with Play Dev Streams are live Thursdays at 3:30 PM Pacific Time (10:30 PM UTC) Where is it?
      https://www.twitch.tv/kleientertainment Use our handy widget below to see when the stream goes live in your area: Check out the stream announce thread for discussions!

justinliew

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  1. Xbox servers are down?

    Hmm, I can't see any obvious pattern. It feels like some inconsistent network issues at play. Is there any chance you could try running a wired connection and see if that helps? At this point I'm unable to reproduce locally, even with Microsoft's tools set to their minimum network requirement, so unless we can discern some kind of pattern, I'm running out of ideas. Also, we will be running The Gorge event soon, which will be running on our own servers. I'm curious what your experience will be on those since they'll be running on our servers. Hopefully you'll get a chance to try this!
  2. Xbox servers are down?

    Hmm, in theory 2 people can Game Share and still play with each other. For each of you, can you list: - do you own the game, or are you game sharing, and with whom? (don't need names, but maybe User1, User2, User3, etc) - can you connect to an open server? - if not, what error message are you receiving? That'll help us narrow it down. I'm not super familiar with the rules for game sharing but will look into it. I'm pretty sure there aren't restrictions around playing with someone who has a shared copy, but the above info might help us figure something out for this specific situation.
  3. Xbox servers are down?

    Also, have you tried connecting to an open server that's not one of yours? Are you both able to or not able to do so? What happens if you both try to connect to the same one?
  4. Xbox servers are down?

    Just to check, did you ever see this message? "Connection Failed - Something went awry while connecting. Please try again." I'm having trouble reproducing your error even with the minimum network requirements, but am able to repro the one above occasionally. This one above has nothing to do with world size, game density, save file size, network quality, which leads me to believe it's not related to your issue, but just wanted to double check before ruling it out for you.
  5. Xbox servers are down?

    Yep, sorry, was out sick Friday and now it's the weekend here. I will keep investigating this.
  6. Xbox servers are down?

    @Cantownmayor_ could you post any specific worldgen options you are using that don't work vs. ones that do? I'd like to see if I can reproduce the issue, and knowing what doesn't work for you vs. what does might help me. Obviously there's a lot of combinations but any leads you notice might help. And what specifically happens when it won't let you play? Is the host affected in any way? Does it give you specific error messages when it fails to join? How many players (+ split screen?) players are playing with and is it all or none that are affected? Thanks!
  7. Australian servers missing?

    How are you looking for servers? The Browse screen will only show servers that are waiting for players; if you don't see any servers it doesn't mean there are none. If you do Quick Join or Custom Match it should get you into the best server that it can. If there are no servers with players waiting, it will get you an empty server in the best data center for your region. Can you post your client_log.txt (found in Documents\Klei\DoNotStarveTogether) if you are having issues? If you're trying to custom match, can you copy the logs after you attempt to start a custom game? If you try to Quick Join and end up in a bad server, can you also post your client_log.txt after it happens? Thanks!
  8. When you get this error, can you post your client log to this thread please? Documents\Klei\DoNotStarveTogether\client_log.txt That'll help us know what the error is caused by and we can look into it. Thanks!