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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   


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About justinliew

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  1. Xbox servers are down?

    Have you tried any other multiplayer titles with User1? If so, do you know if they're using dedicated servers or peer to peer (Xbox to Xbox) and do you have any issues with them? I've contacted Microsoft to see if there's anything more we can do to troubleshoot. Worst case once The Gorge releases we can give that a try and see, as it should perform better since it's running on our servers.
  2. Xbox servers are down?

    Hmm, I can't see any obvious pattern. It feels like some inconsistent network issues at play. Is there any chance you could try running a wired connection and see if that helps? At this point I'm unable to reproduce locally, even with Microsoft's tools set to their minimum network requirement, so unless we can discern some kind of pattern, I'm running out of ideas. Also, we will be running The Gorge event soon, which will be running on our own servers. I'm curious what your experience will be on those since they'll be running on our servers. Hopefully you'll get a chance to try this!
  3. Xbox servers are down?

    Hmm, in theory 2 people can Game Share and still play with each other. For each of you, can you list: - do you own the game, or are you game sharing, and with whom? (don't need names, but maybe User1, User2, User3, etc) - can you connect to an open server? - if not, what error message are you receiving? That'll help us narrow it down. I'm not super familiar with the rules for game sharing but will look into it. I'm pretty sure there aren't restrictions around playing with someone who has a shared copy, but the above info might help us figure something out for this specific situation.
  4. Xbox servers are down?

    Also, have you tried connecting to an open server that's not one of yours? Are you both able to or not able to do so? What happens if you both try to connect to the same one?
  5. Xbox servers are down?

    Just to check, did you ever see this message? "Connection Failed - Something went awry while connecting. Please try again." I'm having trouble reproducing your error even with the minimum network requirements, but am able to repro the one above occasionally. This one above has nothing to do with world size, game density, save file size, network quality, which leads me to believe it's not related to your issue, but just wanted to double check before ruling it out for you.
  6. Xbox servers are down?

    Yep, sorry, was out sick Friday and now it's the weekend here. I will keep investigating this.
  7. Xbox servers are down?

    @Cantownmayor_ could you post any specific worldgen options you are using that don't work vs. ones that do? I'd like to see if I can reproduce the issue, and knowing what doesn't work for you vs. what does might help me. Obviously there's a lot of combinations but any leads you notice might help. And what specifically happens when it won't let you play? Is the host affected in any way? Does it give you specific error messages when it fails to join? How many players (+ split screen?) players are playing with and is it all or none that are affected? Thanks!
  8. Australian servers missing?

    How are you looking for servers? The Browse screen will only show servers that are waiting for players; if you don't see any servers it doesn't mean there are none. If you do Quick Join or Custom Match it should get you into the best server that it can. If there are no servers with players waiting, it will get you an empty server in the best data center for your region. Can you post your client_log.txt (found in Documents\Klei\DoNotStarveTogether) if you are having issues? If you're trying to custom match, can you copy the logs after you attempt to start a custom game? If you try to Quick Join and end up in a bad server, can you also post your client_log.txt after it happens? Thanks!
  9. When you get this error, can you post your client log to this thread please? Documents\Klei\DoNotStarveTogether\client_log.txt That'll help us know what the error is caused by and we can look into it. Thanks!