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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

T4T3RGR3NAD3R

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About T4T3RGR3NAD3R

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  1. Hi fellas. I know I say this like every year or so but I do kinda wanna be around here again. Could anyone point me in the direction of all the dst lore that has dropped since around the first winter feast?

    1. Mobbstar

      Mobbstar

      Sorry, the winter craved it all.

    2. DragonMage156
  2. I miss you, bud.

    ;-;

    1. T4T3RGR3NAD3R

      T4T3RGR3NAD3R

      I found a way back in nice nice

    2. ImDaMisterL

      ImDaMisterL

      :0000

      E X C I T E M E N T

  3. Maxwell Memes: The Sequel

    Woah this is still a thing, that's neat
  4. Oh yeah, the forums.

    1. Show previous comments  2 more
    2. DragonMage156

      DragonMage156

      The Melondom are counting on you!

    3. Ysulyan

      Ysulyan

      i'm your water you're my melon

    4. DragonMage156
  5. Wave after Wave

    Andrew realized that he basically is Lenny now in terms of the occasional mysterious lurking. What a delightful twist for the creator to be molded in the image of his creation.
  6. Geez, I haven't really been around much. Thrilled to see you alright, man! Or at least that seems to be the reality. Anyhow, I'm rooting for you!

    1. greenglacier

      greenglacier

      Thanks dude :) I'm just fine. Hanging less on the net and dealing more with daily routines. 

  7. Mafia The Worst Memorial Party Ever: Season 2

    "I vote for myself. I'll probably be dead soon anyway."
  8. Mafia The Worst Memorial Party Ever: Season 2

    (P released her) "I hope you're all happy." Tater doubted he'd sleep tonight. He doubted he'd see tomorrow.
  9. Mafia The Worst Memorial Party Ever: Season 2

    Tater was somewhat concerned. Pyro never acted like this.
  10. Mafia The Worst Memorial Party Ever: Season 2

    "Or we could guaruntee ourselves one less serial killer, bringing us to a grand total of 0 serial killers, and leaving innocent deaths at a maximum of one."
  11. Mafia The Worst Memorial Party Ever: Season 2

    "Chris, don't just throw away your vote. We're all in this terrible boat together. You have to understand that this is all confusing and awful for everyone. But here, we know we can make a difference. Please, stand against the killer we know to be."
  12. Mafia The Worst Memorial Party Ever: Season 2

    "That's just it. You're voting on what seems to be, not what we know to be."
  13. Mafia The Worst Memorial Party Ever: Season 2

    (to be honest I just haven't been as into the forums in general lately so I haven't really been as enthusiastic about this as last time. I almost didn't join in the first place)
  14. Mafia The Worst Memorial Party Ever: Season 2

    "Zek, you know this is just another mind game. She wants to survive and nothing more. I don't trust Pyro, or really anyone for that matter, but this is the only definite we have. We do enough life-gamblong as it is. Leaving her alive brings about a fair chance of additional innocent death. Frankly I think it'll be me next if she sees another night, as I've been the primary campaigner for her lynching. Of course, she's going to call me out for trying to survive or something, being just like her, etc, but please, consider my words alone and not her mind games."