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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

PirateCaptainDark

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  1. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Here with another episode of Don't Starve SHIPWRECKED DLC! On this episode, we have no clue where to find this merchant of the sea. So we sail and try our best to cover as much ground as we can before the seasons change. Not looking too good for us right now. As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  2. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Here with another episode of Don't Starve SHIPWRECKED DLC! On this episode, our boat is sinking after we encounter a swordfish and waves that always seem to be conveniently going against our direction of travel. Who would've guessed the troll engine was set on max? As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  3. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Here with another episode of Don't Starve SHIPWRECKED DLC! On this episode, we continue to explore the seas when we hear a growl in the middle of the night. When it's clear that my gut isn't responsible for the noise, we prepare for our first ever encounter with Crocodogs! As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  4. The Pirate Captain's Let's Play: Don't Starve Adventure!

    On this episode, we tend to our wounds and repair our boat. We're going to need it if we plan on finding the final key to unlocking Woodlegs: The Golden Key! Get ready to set out on a long quest! As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  5. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Now that we have one of the keys, we need to go after the other. And the only way to get that key is to defeat the terror of the seven seas, the Quacken! In order to do that, we need to make a Trawl Net and then head out into the unknown depths. Brace yourselves as we get one step closer to unlocking the Pirate Woodlegs! As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  6. The Pirate Captain's Let's Play: Don't Starve Adventure!

    After a long break I have finally returned with another Don't Starve DLC: Shipwrecked episode! On this episode, we set out with the task to unlock the Pirate Brother from another Mother, Woodlegs! But unlocking him is no easy task and requires that you first find 3 keys! Can we do it? There's only one way to find out and that's by tuning in as we start out another quest with the insomniac Librarian, Wickerbottom! As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  7. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Back with another Don't Starve DLC: Shipwrecked episode! On this episode, there is so much that goes wrong so quickly!!! First of all, my voice is still gone. Secondly, my hunger and my sanity are running low. There's a storm outside and I can't go to sleep because I'm hungry and I hear howling. WHAT DO YOU WANT FROM ME?!? As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  8. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Back with another Don't Starve DLC: Shipwrecked episode! On this episode, my voice is still missing but the show must go on. Another thing that's missing is FOOD! The name of the game is DON'T STARVE and I'm having a lot of trouble feeding myself while also avoiding the lightning strikes. I need to get back home as soon as possible. As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  9. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Back with another Don't Starve DLC: Shipwrecked episode! On this episode, my voice goes missing and I must do everything in my power to be heard. On top of that, I also have to make sure Walani doesn't go hungry and the food situation is not looking too good. Perhaps I'm missing out on some obvious crock pot recipes? If you guys know any easy Shipwrecked recipes, be sure to let me know! As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  10. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Back with another Don't Starve DLC: Shipwrecked episode! This time, nature throws everything at us. This includes Sea Hounds, Floaty Boaty Knights and a never-ending lightning storm! The fight for our survival begins now! As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  11. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Back with another Don't Starve DLC: Shipwrecked episode! On this episode, we return once more to the Island of the Prime Apes so we can gather more berry bushes. Only one small problem: the spider nests have now grown to Tier 2 and if we let them thrive, we will have bigger problems on our hands. Like poisonous spiders. As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  12. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Back with another Don't Starve DLC: Shipwrecked episode! On this episode, we set out on a mission to unlock one of the new characters introduced in the Shipwrecked DLC: Wilbur! In order to do that, we must fight a lot of Prime Apes or destroy the Prime Ape Huts with the hope that one of them will drop the rare Tarnished Crown. As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  13. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Back with another Don't Starve DLC: Shipwrecked episode! On this episode, we return to the island of the apes to fight for the chance of unlocking a new character! Get your paws of me you dirty apes! As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  14. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Back with another Don't Starve DLC: Shipwrecked episode! On this episode, we begin by looking for another island that might contain more resources. We find an island filled with berries and monkeys. Speaking of monkeys, we find one just floating aimlessly through the waters... As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!
  15. The Pirate Captain's Let's Play: Don't Starve Adventure!

    Back with another Don't Starve DLC: Shipwrecked episode! On this episode, we go exploring once more and come across the currently inactive volcano. What secrets lie within? As always, if you enjoyed this episode, be sure to like this video and check out my channel for more: PirateCaptainDark's Channel Got any questions, comments, or suggestions? Please leave them here and I'll get back to you as soon as possible. Thanks for watching!