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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Fidooop

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About Fidooop

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Don't Starve Together
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Oxygen Not Included
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  1. Do not worry at all! We're all currently trying to clear our plates off so that there's much more time to spend on US and all the while we've devised a new system for how we go about releasing the US content to everybody... Still in hush hush mode though so you'll have to be patient
  2. "Mastery" accomplishments.... @__@
  3. The Forge Extended to Dec. 4th

    Crafting might stop when the event stops though... O_o
  4. The Forge Extended to Dec. 4th

    You don't even get sanity in The Forge! O__O
  5. The Forge Extended to Dec. 4th

    I guess I'll be missing out on 1-2 nights worth of sleep just to grab up those achievements... @__@ More lost sleep dedicated to the Forge! LET'S GO! Any way we can get word of what these accomplishments are ahead of time so we can practice and construct proper comps around them? o_o
  6. Hello,

    Can you please read my message?

  7. Modded Skins (API)

    I will at some point be obtaining the gladiator portrait and will update the portraits on this thread. As to how? Not sure if I'm supposed to keep it a secret or not so I'll just keep it a secret. Also, I'll soon be updating Modded Skins and Mods in Menu to work with the new Forge UI!
  8. I was re-reading old stuff and stumbled across your post in this old thread:

    Got me chuckling, that day was super funny tbh xD

    Good times.

  9. Modded Skins (API)

    Updated the tutorial to make it a liiiiittle easier to read and included some of the new functionality added in recent updates. Namely, the ability to set a base item's atlas when adding a new modded skin and the ability to set a function when replacing items for a modded skin starting inventory.
  10. Ok, the first ones made me a bit salty but this last one more than made up for it. I still can't stop laughing XD
  11. Known Issues

    This is not an issue! @Zeklo is rather good at what he does!
  12. Go ahead and discuss ideas to add to the mod and/or changes to make to existing things in the mod! We're happy to read through any ideas given to us!
  13. Known Issues

    Hmmm I'd say it's an issue that there's no public release yet...