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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

HomelessOne

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  1. patch released which fixes it. just dont rush the game starting up is all
  2. someone posted a temporary solution in the bug fix section. turn off your internet. apparently the part that goes wrong is when steam checks Workshop for mod updates. no internet access means no check. tested and worked for me. you can just turn on the internet again once you've done all your mod business and loaded your save. it'll be a pain to do until they fix it but not a massive issue for me for now
  3. here's hoping it gets a fix soon then. wonder how long it'll take Klei to see something's borked?
  4. oh i had the exact same thing happen to me this morning. was about to make my own post. but for me, the game wouldnt respond the first time i opened it. after closing and reopening, the game said that all mods were disabled. then i went to the mods tab to see if anything happened. then i got this exact same crash page. tried uninstalling and reinstalling, with no luck. Hope someone responds soon
  5. deerclops are winter-only bosses that can break down any structure. they usually target structures first, then they'll go after you