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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   


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About StealthBeast

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  1. The Forge Has Ended

    You guys rock. And I feel Forge ran for precisely the amount of time it should have. It didn't leave me upset, wishing for more time, and it didn't overstay its welcome. Amazing work. You folks seem really attuned to your fan base. Keep up the great work!
  2. connection failed

    Just to follow up. At 11:15am EST, I retried connecting. It appears the problem's resolved; I'm connected to the server list, and everything looks to be operating normally. Assuming the outage is also over for the rest of you.. Where are you folks from and what's your download region? Maybe we can figure out what area/demographic got the outage, and why.
  3. connection failed

    Just here to throw in my 2 cents here as well. I too have this recent problem. (Things were just fine last night). Less than an hour ago I was streaming some game, and switched to Don't Starve Together. I'm getting the same error 'cokll' posted a screenshot of. I too went to access http://dontstarvetogether.com/status/ and indeed there is no server status page. I've tried restarting Steam, restarting my computer, and verifying game cache integrity. No luck. To see if it was just me, I checked some other Twitch.tv DS:T streams. Not many to pick from, but so far I've seen a japanese streamer and a russian streamer connecting fine. So... Perhaps this is just a East Coast thing? Or USA thing? Or English-speaking-dominant thing? Or a download region thing? I have no idea. But judging by how many views the 2 most recent topics on the same subject on this forum have in such a short time, there's probably a pretty big group of folks with this problem. For the sake of data. I'm in the U.S. on the East Coast, in PA, the approximate Philadelphia area, connected to the Philadelphia download region in Steam.