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    • JoeW

      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion

Cheerio

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Bug Comments posted by Cheerio


  1. Thanks for sending this. Could I ask if you could do me a favor and do the same thing but instead of typing c_dumpentities(), could you please run the following command. You can do so by just copy pasting it into your console:

    for k,v in pairs(Ents) do if v.widget then v.name = v.widget.name end end c_dumpentities()

     

    Thanks!


  2. Next time your framerate drops, could you please try the following. If you've never used the console, you can press ~ to open it. Could you please open the console and type in c_dumpentities() and hit enter. If you're connected to a server or running a caves world, could you also open the console, press CTRL and then type in c_dumpentities() and hit enter once again? You should see the word "local:" switch to "remote:" when pressing CTRL.

    Once you've done this, could you please upload your client_log.txt and save/server game files?

    Thank you!

    local_dump_entities.png

    remote_dump_entities.png


  3. Next time your framerate drops, could you please try the following. If you've never used the console, you can press ~ to open it. Could you please open the console and type in c_dumpentities() and hit enter. If you're connected to a server or running a caves world, could you also open the console, press CTRL and then type in c_dumpentities() and hit enter once again? You should see the word "local:" switch to "remote:" when pressing CTRL.

    Once you've done this, could you please upload your client_log.txt and save/server game files?

    Thank you!

    local_dump_entities.png

    remote_dump_entities.png