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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      We are now ready to accept claims for PS4 Megapack replacements.  Once again, our deepest appologies for this entire situation. We understand that your purchase of the Megapack was a show of support by our fans, many of which already owned the game. Please know that we have done our best to push as hard as we can for a quick and fair resolution to this issue. This has taken WAY too long to be resolved but we have done everything in our power to make sure our fans get what they purchased.   We are going to use the voucher codes we have been using to provide the digital version to claim the physical replacement discs. For North America, we are handling these requests directly through our own store with help from our friends at IndieBox. Claims will be handled at no cost to you. For claims outside of North America, 505 will be taking your information and processing your claims.  Those who purchased the Megapack after 4/26/2018 should have been given a voucher at the time of purchase on your receipt.  Those who purchased before 4/26/2018 or did not get a code otherwise can contact us for a voucher code that will entitle them to the digital megapack and can be used to claim the physical replacement discs. We have been handing those out for a while now, but if you are in this category and have not requested a code, you can do so here: http://support.kleientertainment.com/customer/en/portal/articles/2935839-physical-mega-pack-disc-support-information Once you have a voucher code:
      For purchasers in Europe (SIEE). To make a claim you will need to make file a claim through 505 here: https://docs.google.com/forms/d/e/1FAIpQLSckru65CWkXH5RZ_3j2f5_h1djNiAyrl8R0PCvdKPmGwItyvA/viewform For purchasers in North America (SIEA). To make a claim you will use our support site and use the voucher code to claim a replacement here: http://support.kleientertainment.com/customer/portal/articles/2952265-ps4-faulty-disc-claim If you have any questions or concerns, please let us know here on this thread or contact us at livesupport@kleientertainment.com Thank you.   

Jason

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  1. Hey everyone, I updated the original update post. I made a mistake and forgot to grab some of the changes we made for the update. They will go in the next update. Possibly this weekend, Monday at the latest. Sorry bout that. That was totally me doing a classic late Friday push.
  2. Really need this Klei?

    Changed Status to Fixed
  3. Shoot. we got some wires crossed at the end there. Thanks. Fixed now
  4. Security Contract Crafting

    Changed Status to Fixed
  5. Can you send me that save file?
  6. Pangolden does not poop gold

    Changed Status to Fixed
  7. Pangolden does not poop gold

    Nope, it's intentional. Thanks for the sleuthing.
  8. 290499

    EDIT: Unfortunately, I made a mistake. I did the stupid thing of putting an update out late Friday and I didn't grab a set of changes from the team before putting the build up on Steam. My apologies. The changes will go up in the next update. I struck the items missed. We are still trying to figure out the "black room" bug. We have some debug support in the code to help us track it down. Balance Changes Vampire Bat wave numbers reduced Asparagus, Aloe and Radish spoilage time reduced. Deli prices and Hoofspa prices changed a little Pig and ant statues will drop 2 nuggets when chiseled. Pig poop frequency reduced Flower Pig no longer trades for poop Warbucks Sanity reduce, higher penalty for eating unprepared foods and lower sanity gain from holding gold Warbucks starts with ball pein hammer and halves durability usage of Treasure Hunting items. Rabid Beetle spawning patches reduced a little Vines no longer regrow in the ruins until player exits the ruins Mant Queen buffed Bugs Pig relic rocks remain used when the game is reloaded Fixed a bug with guard towers and pathfinding Fixed a crash when a city pig is killed after a save Fixed a crash when hammering sometimes Burnt Tubers can be chopped for charcoal. Fixed a crash when Hippos and Hulks lose a target Pig Ruins doors should not close now, after a player has used the door. Fixed some interior props that gets flipped during a reload Fixed the bug with the Gallery Exhibit lock and key after a save Fixed the rain every time you leave a building Updates Warbucks sounds hooked up Added a Bug Report function to the options menu on the title screen. Added profiler support to analyze performance issues Debugging Code support to help to fix the “black room” bug Add consolecommand c_tryexitblackroom() which tries to spawn you outside the room in case you're stuck in the "black room bug"
  9. EDIT: Unfortunately, I made a mistake. I did the stupid thing of putting an update out late Friday and I didn't grab a set of changes from the team before putting the build up on Steam. My apologies. The changes will go up in the next update. I struck the items missed. We are still trying to figure out the "black room" bug. We have some debug support in the code to help us track it down. Balance Changes Vampire Bat wave numbers reduced Asparagus, Aloe and Radish spoilage time reduced. Deli prices and Hoofspa prices changed a little Pig and ant statues will drop 2 nuggets when chiseled. Pig poop frequency reduced Flower Pig no longer trades for poop Warbucks Sanity reduce, higher penalty for eating unprepared foods and lower sanity gain from holding gold Warbucks starts with ball pein hammer and halves durability usage of Treasure Hunting items. Rabid Beetle spawning patches reduced a little Vines no longer regrow in the ruins until player exits the ruins Mant Queen buffed Bugs Pig relic rocks remain used when the game is reloaded Fixed a bug with guard towers and pathfinding Fixed a crash when a city pig is killed after a save Fixed a crash when hammering sometimes Burnt Tubers can be chopped for charcoal. Fixed a crash when Hippos and Hulks lose a target Pig Ruins doors should not close now, after a player has used the door. Fixed some interior props that gets flipped during a reload Fixed the bug with the Gallery Exhibit lock and key after a save Fixed the rain every time you leave a building Updates Warbucks sounds hooked up Added a Bug Report function to the options menu on the title screen. Added profiler support to analyze performance issues Debugging Code support to help to fix the “black room” bug Add consolecommand c_tryexitblackroom() which tries to spawn you outside the room in case you're stuck in the "black room bug" View full update
  10. Can you elaborate a bit more? Were the vines unhacked and you went through the door anyway?
  11. You need to place them near water.