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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

jamesl

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About jamesl

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    Technical Designer
  1. Those votekick suggestions are solid. We want to avoid overdesigning it for our initial implementation, but we'll be keeping a close eye on your feedback and won't hesitate to change it or implement some of those suggestions if we feel like it's being abused.
  2. very good avatar / post combo imo. i can really imagine that dude wanting to mess up some smallbirds
  3. Uh-oh, I haven't seen any of these. Are these all one session, and do they disappear when you restart the game? Has this happened multiple times?
  4. Thanks for the bug reports all! I've attempted to recreate the situations you've described, and it does seem like we've managed to fix some of these situations. I think that this bug will appear less in the upcoming patch, but we'd appreciate it if (once the new patch comes out) you can keep letting us know if you see it, as it's one of the more frustrating and game-breaking bugs -- I know first-hand >
  5. Feel free just to post e'm in this thread, I'm just curious to see if the stuff people are seeing is the stuff that we feel confident we've fixed or things we've never personally encountered before.
  6. Thanks for the feedback! The overwatch bug is actually several different bugs on our end that pop up occasionally in the form of guards shooting before they're supposed to be shooting. The main situation we know is happening this patch is the situation where you melee reaction one guard and then another one walks in and shoots you. This particular version of the bug will be fixed in the next patch (on Tuesday). For what it's worth, I can say that I've been playing a lot of the upcoming patch and I haven't experienced any of the overwatch bug yet. Of course, that doesn't mean it's entirely gone as it's only really tested after a thousand people play it at the same time. But here's to hoping it's a lot better! On a similar note: Can anyone who's experienced the overwatch bug post here and describe the situation that they were in when the bug happened? It would help us to know if there are lots of different situations where this is happening or it's mostly the melee reaction bug. Thank you!
  7. Thanks for the feedback! This is a known way for it to happen, we're working on a fix for this.
  8. Tell everyone at Klei that weirdobob says Hi

  9. Was a success outside of the one panicking moment where I realized our game was broken and we had no internet in the Seattle convention center @Bigfoot saving the day as always, of course!
  10. Annnnd we're back! Thanks to everyone came out.
  11. Hey everyone, @Jason and I are going to be showing off Invisible again this year at PAX Prime. If you're coming to the convention, come by the Klei booth and say hi! We'll be out of the office from Thursday to Tuesday, so you won't see us on the forums very much until that time. After PAX, we'll be back in full force!
  12. Sounds like a good idea to me! Nice videos.