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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Selenne

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About Selenne

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Klei Featured Artist

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  1. a thread for dev memes

    i had to
  2. BUT WHAT IF
  3. how to quote a post from another thread?
  4. Sel's scribble dump

    i totally forgot about forums im sorry ;_; thank you so much for the kind words though, i wasnt sure if anyone will like it
  5. Sel's scribble dump

    geez I've been gone for a long time again;; ive been focusing on college mostly so i didnt have much time to draw buuuut i did draw this piece as a secret santa gift so i thought i may put it here as well gaaaaaaah im not very happy with how it turned out. i see a lot of things i could have done differently. oh well ill try to upload something again soon
  6. screams, thank.
  7. the glommer pack is so cute,,, "shaped like a friend" omg i'd like to see the crabbit one though
  8. Sel's scribble dump

    nah, im not quitting da. i just made that artblog so i can post some of my better art there, to get more exposure since i didnt get that from da. but, well, as for now its not working either. well. alright. hope you're prepared for this,, http://aquaphantasma.deviantart.com/
  9. Sel's scribble dump

    you're all so nice ;-; i don't know what to say. yes i do post my art on deviantart, its the first place i actually started, buuut... it's a trash can right now. i made an art blog lately though. im gonna post my best art there; https://aquaphantasma.tumblr.com/ and thank you for the kind words ;-; it means a lot
  10. Sel's scribble dump

    yeah, I post my art online since mid 2009 and i get like 1-2 comments per drawing. if i get any at all i mean oHGOD i would never do that to her, dont worry
  11. Sel's scribble dump

    omg such a long comment!! thank you!! i dont get much of those these days. i overdid a bit that sketch of wendy, and there are both hair and abigail.. tendrils laughs. darker lines are hair, and those lighter, flowing lines are abigail. i'm glad you like my artstyle ;v; i like the simplicity of ds style, but it's hard to get the proportions right, so i just experiment to be honest, i dont like anthro much myself. my friend inspired me to make wictoria, and she is technically a werewolf/werehound, but i wanted to keep her simple so its easy and quick to draw her. and yeah she just looks like generic anthro thank you for kind words!
  12. omg thank you
  13. i was just thinking about pet catcoons yesterday anD I WAKE UP TO THIS SCREAMS also fences and gates, ilu klei