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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

MeingroessterFan

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  1. The 100-day-Maxwell-challenge

    Oh hey, this challenge is a thing again, nice! How about Maxwell being absolutely miserable at a beach?
  2. @Mobbstar, what a surprise to see your name in the credits for Finding Paradise. Good job!

    Also, I know I'm a week late, but Happy New Year, Klei Forums.

    1. minespatch
    2. Mobbstar

      Mobbstar

      I did a help ¯\_(ツ)_/¯

    3. DragonMage156

      DragonMage156

      Yeah we was a Freebird beta tester. Yet even I was surprised to see him in the credit at first glance ^^;

  3. Man, I slack on keeping up with the forums for a few weeks, and suddenly you guys drop a bomb like this! This kind of Sneaky Surprise Substance Supplement (I am very alone) is why I love this company and its products. Well, that and... the usual... high quality of those... products... yeah. Anyway, good job, Klei! Between this and Griftlands, I'm really looking forward to 2018.
  4. a46012062e.png

    Thank you, Klei, I think I will "resere" a copy. :p 

    1. minespatch

      minespatch

      What's going on?

    2. MeingroessterFan

      MeingroessterFan

      An ad for an Invisible Inc.-themed edition of one of those monthly item boxes. An ad with a funny little typo in.

      Okay, not that funny. But I felt it was worth mentioning.

    3. minespatch

      minespatch

      I just noticed the typo.

  5. I'm still dead, but to fill the gap until I'm not, have some photos from my Nippon trip

     

    1. minespatch

      minespatch

      Congrats though Klei's embedding is really strange with imgur. Nice shots bud.:wilson_smile:

    2. MeingroessterFan

      MeingroessterFan

      Thanks. I didn't take the pics though, our host took them with his magical supercamera. I had to downsize the photos to even upload them. >_>

  6. AquaRC's little doodles and art stuff

    Nice to see some more art from you! And high quality work as always.
  7. The 100-day-Maxwell-challenge

    Aww. Only 3 weeks before its completion, too. :c But I totally get where you're coming from. I've got similar feelings about my own challenge, hence why I put it on ice for a week or two. Well, it was fun joining you on this wild ride and leaving stupid comments, hope to do it again someday.
  8. The 100-day-Maxwell-challenge

    "Woah, WX, I like what you did with your hair!"
  9. The 100-day-Maxwell-challenge

    I thought his index finger was a cigar for a second...
  10. The 100-day-Maxwell-challenge

    Well, it has been established that spider fur isn't very warm, after all...
  11. The 100-day-Maxwell-challenge

    Are you ever not on holiday? Have fun in Spain. I was there this winter, and even in winter it was still unpleasantly hot, so I hope you won't melt. Try the churros, they're really good.
  12. The 100-day-Maxwell-challenge

    Forget Worms, the new big game is Spiders! A giant legion of SPIIIIIDERRRS!
  13. The 100-day-Maxwell-challenge

    Who needs arms with legs like these?! Sorry, Webber...
  14. The 100-day-Maxwell-challenge

    OHMYGODNEMO You just gave me the biggest nostalgia trip. I had, like, a bunch of those mole cartoons on VHS as a little lad ;_;