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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Rily

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  1. Ping Unknown

    that information is pointless, there is a little issue with that ping indicators, for your own dedicated servers you have to open the ports, but only to show that information, the only way to know the exact ping is entering, yo may enter to one of those servers and you could have a ping of 50 or 500
  2. @Nova4 @Puka_Picante I hope you are happy with this
  3. I'm so sorry for being annoying I never complained before outside the bug report forums but there is really no way to get a lower level? my OCD will kill me if not, or anyway to get the new achievements without leveling up? I played so much gorge already with friends and strangers to get the level 99 and I don't want a single level more, please I'll do anything, where do I need to sign to give you my soul? 

  4. unfortunately the new achievements imply winning and that will add experience, and all that I wanted was to get the same level as the forge, I got 99 then, please I want to get a lower level for my OCD, I'll pay any price in spools or even money
  5. Is there any way to get a lower level? I was getting to level 99 and now I have to ruin it to get the new achievements >:( please, klei, let me subtract some levels PLEASE, I BEG YOU, I will do anything
  6. a few days more, anything confirmed yet?, I already got everything but it would be handy to be certain of this, my friends ask for this quite often
  7. we found the problem, is the recipe book file in the klei folder, the corrupted recipe book cause crashes with lots of recipes, is there anyway to fix the file? I don't want to lose all my progress
  8. the steam sale is here again, I would really appreciate a confirmation of this from the devs... please?
  9. That's all, I wanted to know if the skin packs that are on steam as DLC will be there forever like the verdant collection, can buy this dlc later after the gorge ends?or should I get it now while the gorge is here?
  10. cant join friends game

    same here, we can't create custom matches
  11. the time meter is over the safebox slots, it gets difficult to click on the first 3 slots sorry for put this in the wrong place, Scott said this is already fixed for the next upcoming patch
  12. Gorge Lore(ge)

    another little detail are the merms, if pigs came from the forge maybe the merms come from the gorge, so, bunnymen are next?
  13. Is not a big deal, just when I open the safe box the "hunger meter", can I call it like that? is over the safe box content, is just a bit more tricky to get the ingredients in the top slots, maybe is for my HUD size? is on default the event is great in advance, thanks