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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Willette

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About Willette

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Klei Featured Artist
Visited by the Title Fairy
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Don't Starve
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Don't Starve Together
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Oxygen Not Included
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  1. some art :D

    I'm good, and you?
  2. some art :D

    Sounds like a nice a idea, Mil! :3
  3. some art :D

    yea man! Books, schmooks, pencils. Fun stuff! How you doin?
  4. some art :D

    Why don't we just ask our Periwilson? here's your answer!
  5. some art :D

    You can SHARE SAI brushes? Son. Son, how? And while you're thinking of that, how about some space doritos. Scientific space doritos! Also hi, guys!
  6. Random art thread

    Who's this miss amazing hair in the first picture? Matter not, love 'em both the same~ Keep 'em coming, Dahl!
  7. some art :D

    Hehe, yeah... I guess the page count does tend to be confusing. The legends speak of those who managed to read the whole thing from the very start! Well, aside from those who were fairly active in the thread. ...Yeah, I feel like this is just a room of a very dangerous image hoarder, who'll eventually die of starvation, not being able to find the fridge behind the tower of used paper... Which is a great death! Mhmmyes. 10/10
  8. I just hope the character's heads make a tiny satisfying pop whenever they damage the helmet too much and accidentally die the horrible space death of space. Of death. *pop*
  9. some art :D

    That's great! I don't see how that's on topic... And in any case, I'd suggest you making your own thread for all your wonderful stuff you might have! People will not get confused and will pay more attention to a separate new thread~ Besides, you get a nice little storage for all your little drawing needs~ Good luck with the mod!
  10. some art :D

    It's okay, I don't think anyone can take those faces seriously XD Oh... about faces... Heuuf.
  11. some art :D

    Happens Eyy, thank you! Glad to know you haven't been blown up by one of your gaming machines of doom! About the mod... yeah, I've been thinking it would be cool if I could update the poor old thing, maybe even redo it for the DST... maybe I will, if I have the time and desire. Pretty sure modders around here will cooperate to make something like that. I mean, they usually do, right? heh.
  12. trying my hand at fan-art

    I just enjoy how your Wilson is all "Come on, man we can be friends and co-operate, we're cool!" And Maxwell is just "Back of, Higgsburry, I'm too old for this sh*t" etc.
  13. trying my hand at fan-art

    Woah, man! That's not just a Mii!... I can recognize that interface anywhere! TOMODACHI! You better tell us if he hooks up with someone! I wanna see dem tomodachi webber shenanigans! Aww, poor fella. I know the kind of nightmares he has... ... Cool drawings, man, love 'em to bits :3 especially Maxwell and Wilson interacting :}