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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Silvi

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About Silvi

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Don't Starve
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  1. considering we have winter, tropics don't fit into the game much as it is. Even thuogh I love the idea of a different biome of this shape being added and I actually voted yes, I realize it's highly unlikely that it'll happen.
  2. Oh good lord, people.

    Sparta? also banana
  3. considering foods don't heal you instantly but make recovery overtime it sounds like a pretty decent idea actually. +1
  4. Oh good lord, people.

    I find that, in a forum with actually good company, the relevance of a post is counter-proportional to the number of the page the said post is encountered on.(excluding derails)example:topic about mosquitos -> becomes topic about fishing mechanics.
  5. Oh good lord, people.

    but Popsicle, it's already an underpants party, since everyone has their underpants on.Unless they don't.my,my that's awkward.
  6. Oh good lord, people.

    Yeah now that you said it I remember someone told me about that yesterday...Not much of a TF2 player myself tho, so.... okay I guess?
  7. Oh good lord, people.

    Hatered? TF2 Items?Ooops, busy again and missed a lot of stuff going on.
  8. Rather, two words: custom sandbox. As I said, custom sandbox is a solution to it all.One thing though: If a player only sticks to an easier-moded game or a very easy custom sandbox the player is only hurting him/herself. By playing with a feeling of safety in a comfort zone devoid of challenge we kinda get used to certain actions and stop developing strategies for harsher times. And yes I died a lot in winter, in fact I have yet to tackle it, which is why I won't clamour this game is too easy - I have yet to figure out best ways to stay alive etc. But I definitely don't want to play an easier game, as it won't teach me anything, it'll be just kinda there, useless wallowing in content, with no development on the player's side. If you buy a survival game, you expect survival right? DS is supposed to be a survival game. Yes, it's not AS hard as some would want and it's definitely not an easy game now that the updates added layers of content. If you take a while to learn how to play it you'll overcome the difficulties eventually. Like the bosses attacking in packs. Figure out how to deal with them etc. To be honest, I really doubt the game will change to be easier, mostly because there are no unfair difficulties here, only things that require knowledge and planning.
  9. Odd Monster in Forest

    lol I seriously snorted so bad.
  10. A Message to Maxwell

    :3 *patpat* of course I get it.*gives love and understanding* >w>
  11. A Message to Maxwell

    D: aww there there. have a hug*is ma'am*
  12. Odd Monster in Forest

    :3 it seems that way. I am happy now.My thread on DS needing a creepy al'a'Herobrine worked.At least in my eyes XD
  13. A Message to Maxwell

    I'm surprised this thread is even going still.....*posts to keep it going :3*I love contradicting myself.
  14. Odd Monster in Forest

    C: seems like we are going to get a scary DS story that freaks everyone out anyway.I like.banana out of 10
  15. I love this picture!

    this is still probably my favourite screenshot. Because it's so pretty manly