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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Aug 14th We aren't going to be able to start taking claims today - we just got the valid codes from 505 that we need to verify vouchers given on receipts and we can't process claims until those are processed and there are quite a few of them - so it's going to take several hours to process. .  We anticipate that if all goes well, things should be ready within the next couple days. Sorry for the delay, we want to make sure that this system goes smoothly for those affected by this issue. Aug 9th Hey Everybody. We are just about ready to start replacing discs, so I want to give you a quick update on how this will work. Purchasers in North America that were given digital codes either from us or on their receipt will be able to use their codes on our store to order a new full retail boxed copy of the game including controller skin. We will be handling these replacements ourselves as we do not have an adequate distribution channel to send to SIEE players outside of North America.  North American players who purchased after 4/26/2018 should already have this code on the bottom of their receipt. If you purchased before this date and do not have a code yet, check out this page for directions on getting your code.  SIEE Players outside of North America will need to use a different process to claim a replacement through 505 directly we will have details on that soon.  We are making sure everything is in order right now and expect to go live with disc replacements on 8/14 and will post here with more info.    Aug 7th
      The discs are now in our possession so we can get moving on sending out replacements. I know this has taken way too long to get resolved, we have been doing literally everything we can to push this along as much as we can. Now that we have those discs we can get you all fixed up.  We're finalizing things on our end but we're no longer dependent on 505 to resolve this end of the issue. We are finalizing our process for getting replacement orders processed and we anticipate that we will start this process sometime this week.  July 9th
      We are still waiting on 505 and waiting for them to send us discs.  June 6th
      We've reached out to 505 again.  We are extremely limited in what we can do in all of this, all we can really do is ask what happens next and relay the information we are given.  So far, the information we have been given at this point hasn't really panned out as it was supposed to, so I hesitate to post any more information as it's proven to be unreliable.  I'll post more when I have more.  Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.  Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

bugsmand

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  1. [Game Update] - 276758

    Man i could really go for some HAM(let) right now..
  2. Get the 3 geared icebox ready.. Its gonna be a long trip...
  3. Can a freezer or a fridge work instead? I don't really seem to have a cryochamber with me at the time.
  4. Don't forget fake giveaways and fake gameplay videos.
  5. Hamlet Gameplay

    Also the ferns untop of the screen is definitely the way of saying "yeah, you can't see crap in the jungle, its all blocked up cause of ferns" also the fact that its like the "caves" on the surface and there are already ruins makes me VERY excited for what lurks in the jungle Edit: Also New bird type! Looks like some sort of hummingbird It's really hard to get a good picture of it
  6. Hamlet Gameplay

    What, like the old "lady" in the holy grail? Now don't drop that mud.
  7. Or you know, be like me and watch the Hamlet trailer over and over again until all you ever can think of is bacon.
  8. Hamlet Gameplay

    You forgot a very important detail.
  9. I feel like this is going a bit off topic and over to the spammy side, this is not a twitch chat people, plz keep it lowkey. Plz do not spam. I know everyone is hyped but plz. Otherwise this thread is prob gonna get locked due to spam
  10. Oh my holy lord of klei gods in heaven! I didn't think it was possible, i didn't think it was *THIS* possible to make me THIS hype. I mean yeah i was hyped either way but omg man! I'm not even sure how i'm supposed to live until december now.
  11. - UPDATE - Haven't been drawing on the bee thing lately BUT i can assure you i am still working on it with different characters, pigs and lots and LOTS OF MORE BEES!! I just have a question really, what characters would you like to see? I'll make a poll Let me tell you these piece is gonna be like the beepocalypse.
  12. Eyyyy eyyy EEEYYYYYYYYYyyy everyone! Back! been a bit silent (Again, but ya know, school and stuff.) Still working on that bee thing ya know! So i might as well give ya a sneak peek of it! (How exciting!) I'm ALSO updating the thread with my o'l stuff I have posted on this forum, some unfinished, some old ones, and maybe some wacky doodles.
  13. the quacken attacks!

    I like how this thread just rised up from it's grave after like half a year x3. Really? Dark horse comics? Wow, that's, that's an honor i would say. I don't see ANY resemblance tho. But still thank you!
  14. Thank yooouu! thank you for the support! Although it is a nice suggestion, i'll probably make it in the future. But the next one is gonna BEE very interesting, because this one might probably STING. I'm sorry if these puns are BUGging you too much. Edit: Btw did i overdo the shadows a liiittle too much?
  15. Welcome Fellow starvers! After years and years of thinking if i should make my own art thread, well, Today is the day. I've always been very quiet on this forum, but to this day i shall no longer be QUIET! I'll keep on adding arts now and then. so let's start shall we!? I will also gladly take suggestions as well <3 Update: Have updated the thread with old, new, unfinished, Doodles, AND some ideas for DS i had some time ago. New: (Sneak peek!) Old/new: The forgotten archives: Old ideas: