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    • JoeW

      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion

Born2Kill

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Posts posted by Born2Kill


  1. Also, I may have figured out the source of the bug, at least on my end. The Steam version for me crashes, saying it needs OpenGL v2.1, but the Chrome version works. Chrome actually uses WebGL, which is based off of OpenGL v2.0. So, my Intel 965 chipset, which supports OpenGL v2.0, can run the game in Chrome, but not on Steam because of the unsupported Steam OpenGL version.

    Maybe in your case. But my Chipset supports OpenGL v2.1 and I have the problem that the game starts and then closes again without issuing an error message.

    Video Card Vendor: Intel

    Renderer: Mobile Intel® 4 Series Express Chipset Family

    OpenGL Version: 2.1.0 - Build 8.15.10.2555

    GLU Version: 1.2.2.0 Microsoft Corporation

    Detailed informations about my chipset for the devs:

    Video Card Vendor: Intel

    Renderer: Mobile Intel® 4 Series Express Chipset Family

    OpenGL Version: 2.1.0 - Build 8.15.10.2555

    GLU Version: 1.2.2.0 Microsoft Corporation

    Current pixel format: 4

    Pixel Formats supported by this video card

    ------------------------------------------

    # Type Flags Buf Type Color(R-G-B-A) Z-Depth Stencil Accum(R-G-B-A)

    1 ICD 00008024 SGL RGBA 32 (8-8-8-8) 0 0 0(0-0-0-0)

    2 ICD 00008025 DBL RGBA 32 (8-8-8-8) 0 0 64(16-16-16-16)

    3 ICD 00008024 SGL RGBA 32 (8-8-8-8) 24 8 0(0-0-0-0)

    4 ICD 00008025 DBL RGBA 32 (8-8-8-8) 24 8 64(16-16-16-16)

    5 ICD 00008024 SGL RGBA 32 (8-8-8-8) 16 0 0(0-0-0-0)

    6 ICD 00008025 DBL RGBA 32 (8-8-8-8) 16 0 64(16-16-16-16)

    7 GEN 0000807C SGL RGBA 32 (8-8-8-0) 32 8 64(16-16-16-0)

    8 GEN 0000807C SGL RGBA 32 (8-8-8-0) 16 8 64(16-16-16-0)

    9 GEN 00008465 DBL RGBA 32 (8-8-8-0) 32 8 64(16-16-16-0)

    10 GEN 00008465 DBL RGBA 32 (8-8-8-0) 16 8 64(16-16-16-0)

    11 GEN 0000807C SGL RGBA 32 (8-8-8-8) 32 8 64(16-16-16-16)

    12 GEN 0000807C SGL RGBA 32 (8-8-8-8) 16 8 64(16-16-16-16)

    13 GEN 00008465 DBL RGBA 32 (8-8-8-8) 32 8 64(16-16-16-16)

    14 GEN 00008465 DBL RGBA 32 (8-8-8-8) 16 8 64(16-16-16-16)

    15 GEN 0000807C SGL CI 32 (8-8-8-0) 32 8 0(0-0-0-0)

    16 GEN 0000807C SGL CI 32 (8-8-8-0) 16 8 0(0-0-0-0)

    17 GEN 00008465 DBL CI 32 (8-8-8-0) 32 8 0(0-0-0-0)

    18 GEN 00008465 DBL CI 32 (8-8-8-0) 16 8 0(0-0-0-0)

    19 GEN 00000078 SGL RGBA 24 (8-8-8-0) 32 8 64(16-16-16-0)

    20 GEN 00000078 SGL RGBA 24 (8-8-8-0) 16 8 64(16-16-16-0)

    21 GEN 00000078 SGL RGBA 24 (8-8-8-8) 32 8 64(16-16-16-16)

    22 GEN 00000078 SGL RGBA 24 (8-8-8-8) 16 8 64(16-16-16-16)

    23 GEN 00000078 SGL CI 24 (8-8-8-0) 32 8 0(0-0-0-0)

    24 GEN 00000078 SGL CI 24 (8-8-8-0) 16 8 0(0-0-0-0)

    25 GEN 00000078 SGL RGBA 16 (5-5-5-0) 32 8 32(11-11-10-0)

    26 GEN 00000078 SGL RGBA 16 (5-5-5-0) 16 8 32(11-11-10-0)

    27 GEN 00000078 SGL RGBA 16 (5-5-5-8) 32 8 32(8-8-8-8)

    28 GEN 00000078 SGL RGBA 16 (5-5-5-8) 16 8 32(8-8-8-8)

    29 GEN 00000078 SGL CI 16 (5-5-5-0) 32 8 0(0-0-0-0)

    30 GEN 00000078 SGL CI 16 (5-5-5-0) 16 8 0(0-0-0-0)

    31 GEN 00000078 SGL RGBA 8 (3-3-2-0) 32 8 32(11-11-10-0)

    32 GEN 00000078 SGL RGBA 8 (3-3-2-0) 16 8 32(11-11-10-0)

    33 GEN 00000078 SGL RGBA 8 (3-3-2-8) 32 8 32(8-8-8-8)

    34 GEN 00000078 SGL RGBA 8 (3-3-2-8) 16 8 32(8-8-8-8)

    35 GEN 00000078 SGL CI 8 (3-3-2-0) 32 8 0(0-0-0-0)

    36 GEN 00000078 SGL CI 8 (3-3-2-0) 16 8 0(0-0-0-0)

    37 GEN 00000078 SGL RGBA 4 (1-1-1-0) 32 8 16(5-6-5-0)

    38 GEN 00000078 SGL RGBA 4 (1-1-1-0) 16 8 16(5-6-5-0)

    39 GEN 00000078 SGL RGBA 4 (1-1-1-8) 32 8 16(4-4-4-4)

    40 GEN 00000078 SGL RGBA 4 (1-1-1-8) 16 8 16(4-4-4-4)

    41 GEN 00000078 SGL CI 4 (1-1-1-0) 32 8 0(0-0-0-0)

    42 GEN 00000078 SGL CI 4 (1-1-1-0) 16 8 0(0-0-0-0)

    OpenGL extensions found for the current pixel format

    ----------------------------------------------------

    GL_EXT_blend_minmax

    GL_EXT_blend_subtract

    GL_EXT_blend_color

    GL_EXT_abgr

    GL_EXT_texture3D

    GL_EXT_clip_volume_hint

    GL_EXT_compiled_vertex_array

    GL_SGIS_texture_edge_clamp

    GL_SGIS_generate_mipmap

    GL_EXT_draw_range_elements

    GL_SGIS_texture_lod

    GL_EXT_rescale_normal

    GL_EXT_packed_pixels

    GL_EXT_texture_edge_clamp

    GL_EXT_separate_specular_color

    GL_ARB_multitexture

    GL_EXT_texture_env_combine

    GL_EXT_bgra

    GL_EXT_blend_func_separate

    GL_EXT_secondary_color

    GL_EXT_fog_coord

    GL_EXT_texture_env_add

    GL_ARB_texture_cube_map

    GL_ARB_transpose_matrix

    GL_ARB_texture_env_add

    GL_IBM_texture_mirrored_repeat

    GL_EXT_multi_draw_arrays

    GL_NV_blend_square

    GL_ARB_texture_compression

    GL_3DFX_texture_compression_FXT1

    GL_EXT_texture_filter_anisotropic

    GL_ARB_texture_border_clamp

    GL_ARB_point_parameters

    GL_ARB_texture_env_combine

    GL_ARB_texture_env_dot3

    GL_ARB_texture_env_crossbar

    GL_EXT_texture_compression_s3tc

    GL_ARB_shadow

    GL_ARB_window_pos

    GL_EXT_shadow_funcs

    GL_EXT_stencil_wrap

    GL_ARB_vertex_program

    GL_EXT_texture_rectangle

    GL_ARB_fragment_program

    GL_EXT_stencil_two_side

    GL_ATI_separate_stencil

    GL_ARB_vertex_buffer_object

    GL_EXT_texture_lod_bias

    GL_ARB_occlusion_query

    GL_ARB_fragment_shader

    GL_ARB_shader_objects

    GL_ARB_shading_language_100

    GL_ARB_texture_non_power_of_two

    GL_ARB_vertex_shader

    GL_NV_texgen_reflection

    GL_ARB_point_sprite

    GL_EXT_blend_equation_separate

    GL_ARB_depth_texture

    GL_ARB_texture_rectangle

    GL_ARB_draw_buffers

    GL_ARB_color_buffer_float

    GL_ARB_half_float_pixel

    GL_ARB_texture_float

    GL_ARB_pixel_buffer_object

    GL_EXT_framebuffer_object

    GL_ARB_draw_instanced

    GL_ARB_half_float_vertex

    GL_EXT_draw_buffers2

    GL_WIN_swap_hint

    GL_EXT_texture_sRGB

    GL_EXT_packed_float

    GL_EXT_texture_shared_exponent

    GL_ARB_texture_rg

    GL_ARB_texture_compression_rgtc

    GL_NV_conditional_render

    GL_EXT_texture_swizzle

    GL_ARB_framebuffer_sRGB

    GL_EXT_packed_depth_stencil

    GL_ARB_depth_buffer_float

    GL_EXT_transform_feedback

    GL_EXT_framebuffer_blit

    GL_ARB_vertex_array_object


  2. Same problem as Clinnix and CEPendleton .

    Looks like it might be incompatible with Intel chipsets. :/

    Specs:

    ------------------

    System Information

    ------------------

    Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

    Language: German (Regional Setting: German)

    System Manufacturer: Acer

    System Model: Extensa 5635Z

    BIOS: PhoenixBIOS 4.0 Release 6.1

    Processor: Pentium® Dual-Core CPU T4500 @ 2.30GHz (2 CPUs), ~2.3GHz

    Memory: 4096MB RAM

    Available OS Memory: 3996MB RAM

    Page File: 2413MB used, 6581MB available

    Windows Dir: C:\Windows

    DirectX Version: DirectX 11

    DX Setup Parameters: Not found

    User DPI Setting: 96 DPI (100 percent)

    System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

    DxDiag Version: 6.01.7601.17514 64bit Unicode

    ---------------

    Display Devices

    ---------------

    Card name: Mobile Intel® 4 Series Express Chipset Family

    Manufacturer: Intel Corporation

    Chip type: Mobile Intel® 4 Series Express Chipset Family

    DAC type: Internal

    Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02531025&REV_07

    Display Memory: 1695 MB

    Dedicated Memory: 64 MB

    Shared Memory: 1631 MB

    Current Mode: 1366 x 768 (32 bit) (60Hz)

    Monitor Name: PnP-Monitor (Standard)

    Monitor Model: LP156WH2-TLF1

    Monitor Id: LGD021F

    Native Mode: 1366 x 768(p) (59.973Hz)

    Output Type: Internal

    Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

    Driver File Version: 8.15.0010.1892 (English)

    Driver Version: 8.15.10.1892

    DDI Version: 10

    Driver Model: WDDM 1.1

    Driver Attributes: Final Retail

    Driver Date/Size: 9/2/2009 18:54:16, 5617664 bytes

    WHQL Logo'd: Yes

    WHQL Date Stamp:

    Device Identifier: {D7B78E66-6902-11CF-F174-5922A7C2C535}

    Vendor ID: 0x8086

    Device ID: 0x2A42

    SubSys ID: 0x02531025

    Revision ID: 0x0007

    Driver Strong Name: oem70.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.1892:pci\ven_8086&dev_2a42&subsys_02531025

    Rank Of Driver: 00E60001

    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C