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      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion

wivlaro

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About wivlaro

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  1. Chrome NaCl Blank Screen

    Hi. I installed the beta as a native chrome app, but I load and just get a blank screen after all the loading bars have finished. Here is the log output from the F12 Developer Tools if it helps: The following line came up in red with a repeat count of 256: GL ERROR :GL_INVALID_ENUM : glCompressedTexImage2D: internal_format GL_INVALID_ENUM I had to cut it a bit or it wouldn't post, so I removed some bits from the middle: ValidBrowser: true [NACL_ENABLED] util.js:16 Status: NO-STATUS util.js:16 FileLog: FileSystemReady log.js:124 Cookie valid, logging in...[object Object] util.js:16 START INSTANCE instance.js:11 login_override instance.js:16 show game instance.js:19 Got module load from NaCl util.js:16 Status: SUCCESS util.js:16 Got module loadstart from NaCl util.js:16 Got module load from NaCl util.js:16 Status: SUCCESS util.js:16 Got module loadend from NaCl util.js:16 [13:14.34.45450]: ---------------- INITIALIZED NEW LOGGER ----------------------- util.js:16 [13:14.34.45590]: Failed to start crash handler util.js:16 [13:14.34.45750]: DontStarve::Init util.js:16 [13:14.34.45860]: DontStarve::Init() Args [0] = [name] = [Don't Starve] util.js:16 [13:14.34.45910]: DontStarve::Init() Args [1] = [id] = [dontstarve] util.js:16 [13:14.34.45950]: DontStarve::Init() Args [2] = [width] = [1280] util.js:16 [13:14.34.45990]: DontStarve::Init() Args [3] = [height] = [720] util.js:16 [13:14.34.46030]: DontStarve::Init() Args [4] = [src] = [dontstarve.nmf] util.js:16 [13:14.34.46100]: DontStarve::Init() Args [5] = [type] = [application/x-nacl] util.js:16 [13:14.34.46180]: DontStarve::Init() Args [6] = [login_override] = [http://dontstarve-release.appspot.com] util.js:16 [13:14.34.46250]: ------------------+++++++++++++++++++++++++++++------------------------------ util.js:16 [13:14.34.46450]: DontStarve::Init() Creating NetworkFileSystem [dontstarve-release.appspot.com] util.js:16 [13:14.34.46520]: DontStarve::Init() Mounting NetworkFileSystem util.js:16 [13:14.34.46590]: NetworkFileSystem: Mounted SERVER. Server=dontstarve-release.appspot.com. util.js:16 [13:14.34.56490]: Persistent File system is OPEN! util.js:16 [13:14.34.58270]: DontStarve::CheckFileManifestInitializedCB KleiFile Is Available util.js:16 [13:14.34.58310]: VersionSync::SetPaths() Requesting new file L[syncmanifest.txt] S[version/r68284/?encode=yes] util.js:16 [13:14.34.58370]: NetworkFileSystem: Loading version/r68284/?encode=yes... util.js:16 [13:14.34.58750]: NetworkFileSystem: GetURL_Actual() Getting URL. Request=[http://dontstarve-release.appspot.com/version/r68284/?encode=yes], 'File'=[version/r68284/?encode=yes] util.js:16 [13:14.34.59080]: THREAD - started 'VersionSync' (1) util.js:16 [13:14.34.59160]: VersionSync::CompareThread::Main() should i wait for debugger? .. no util.js:16 [13:14.34.59220]: VersionSync::CompareThread::Main() Downloading manifest files.... util.js:16 [13:14.34.74680]: DontStarve::HandleMessage [game:GetInstance] util.js:16 [13:14.34.202110]: NetworkFileSystem: OnURLReceived Header[Content-Encoding: gzip Content-Length: 261 Content-Type: text/plain; charset=utf-8 Original-Length: 530 Cache-Control: private, no-cache, must-revalidate] util.js:16 [13:14.34.202650]: NetworkFileSystem: OnURLOpened Header[Content-Encoding: gzip Content-Length: 261 Content-Type: text/plain; charset=utf-8 Original-Length: 530 Cache-Control: private, no-cache, must-revalidate] util.js:16 [13:14.34.202780]: NetworkFileSystem: OnURLOpened tokens[Content-Encoding: gzip] util.js:16 [13:14.34.202890]: NetworkFileSystem: OnURLOpened tokens[Content-Length: 261] util.js:16 [13:14.34.203000]: NetworkFileSystem: OnURLOpened tokens[Content-Type: text/plain; charset=utf-8] util.js:16 [13:14.34.203120]: NetworkFileSystem: OnURLOpened tokens[Original-Length: 530] util.js:16 [13:14.34.203230]: NetworkFileSystem: OnURLOpened tokens[Cache-Control: private, no-cache, must-revalidate] util.js:16 [13:14.34.203330]: NetworkFileSystem: OnURLOpened URL=http://dontstarve-release.appspot.com/version/r68284/?encode=yes, File=version/r68284/?encode=yes, Size=530.[gzip] util.js:16 [13:14.34.205090]: VersionSync::CompareThread::Main() done loading.... util.js:16 [13:14.34.205260]: VersionSync::CompareThread::Main() Files downloaded. util.js:16 [13:14.34.205430]: VersionSync::CompareThread::CheckSucceed() yes util.js:16 /CUT/ [13:14.39.49030]: NetworkFileSystem: OnURLOpened tokens[Content-Type: application/x-zip-compressed] util.js:16 [13:14.39.49080]: NetworkFileSystem: OnURLOpened tokens[Original-Length: 21228668] util.js:16 [13:14.39.49130]: NetworkFileSystem: OnURLOpened tokens[Cache-Control: max-age=518400, private] util.js:16 [13:14.39.49170]: NetworkFileSystem: OnURLOpened URL=http://dontstarve-release.appspot.com/grab_file/r68284/static.zip?b0c1ad1ff1b756936e9f7f86c0f4970b, File=grab_file/r68284/static.zip?b0c1ad1ff1b756936e9f7f86c0f4970b, Size=21228668.[plain] util.js:16 [13:14.39.444630]: NetworkFileSystem: Reading complete. File=grab_file/r68284/static.zip?b0c1ad1ff1b756936e9f7f86c0f4970b... util.js:16 [13:14.39.512210]: VersionSync::CompareThread::Main() Copying manifest util.js:16 [13:14.40.21720]: VersionSync::CompareThread::Main() finished. util.js:16 [13:14.40.76350]: DontStarve::FileManifestUpdate mVersionSync.Succeeded() util.js:16 [13:14.40.76420]: DontStarve::FileManifestUpdate unmounted server - new files have downloaded... go back to what you were doing. .. util.js:16 [13:14.40.76490]: DontStarve::FileManifestUpdate Complete. util.js:16 [13:14.40.76820]: DontStarve::CheckFileSystemInitializedCB util.js:16 [13:14.40.76870]: DontStarve::CheckFileSystemInitializedCB KleiFile Is Available util.js:16 [13:14.40.76910]: DontStarve::CheckFileSystemInitializedCB pfs is already loaded, start game util.js:16 [13:14.40.76970]: cGame::InitializeOnMainThread util.js:16 [13:14.40.78070]: cGame::InitializeOffMainThread util.js:16 DONE LOADING nacl.js:406 [13:14.40.78240]: KFX Resource data/shaders/font.ksh loaded in 0.06ms util.js:16 [13:14.40.78360]: KFX Resource data/shaders/ui.ksh loaded in 0.05ms util.js:16 [13:14.40.78450]: KFX Resource data/shaders/ui_anim.ksh loaded in 0.05ms util.js:16 [13:14.40.78540]: KFX Resource data/shaders/debug_line.ksh loaded in 0.05ms util.js:16 [13:14.40.78640]: KFX Resource data/shaders/debug_tri.ksh loaded in 0.05ms util.js:16 [13:14.40.78790]: TEX Resource data/images/circle.tex loaded in 0.10ms util.js:16 [13:14.40.78890]: KFX Resource data/shaders/lighting.ksh loaded in 0.04ms util.js:16 [13:14.40.78990]: KFX Resource data/shaders/anim.ksh loaded in 0.05ms util.js:16 [13:14.40.81120]: cDontStarveGame::DoGameSpecificInitialize() util.js:16 [13:14.40.85330]: cGame::StartPlaying util.js:16 [13:14.40.87730]: LOADING LUA util.js:16 [13:14.40.87840]: DoLuaFile data/scripts/main.lua util.js:16 [13:14.40.88050]: DoLuaFile loading buffer data/scripts/main.lua util.js:16 [13:14.40.94970]: ANIM Resource data/anim/campfire.zip loaded in 1.11ms util.js:16 [13:14.40.95070]: TEX Resource data/inventoryimages/campfire.tex loaded in 0.05ms util.js:16 [13:14.40.95750]: ANIM Resource data/anim/campfire_fire.zip loaded in 0.64ms util.js:16 /CUT/ [13:14.40.268420]: TEX Resource data/images/tab_fight.tex loaded in 0.05ms util.js:16 [13:14.40.268530]: TEX Resource data/images/tab_light.tex loaded in 0.06ms util.js:16 [13:14.40.268620]: TEX Resource data/images/tab_refine.tex loaded in 0.05ms util.js:16 [13:14.40.268700]: TEX Resource data/images/tab_tool.tex loaded in 0.05ms util.js:16 [13:14.40.268810]: TEX Resource data/images/tab_trap.tex loaded in 0.07ms util.js:16 [13:14.40.268900]: TEX Resource data/images/tracer.tex loaded in 0.05ms util.js:16 [13:14.40.268990]: TEX Resource data/images/inv_open_normal.tex loaded in 0.05ms util.js:16 [13:14.40.269100]: TEX Resource data/images/inv_open_mouseover.tex loaded in 0.07ms util.js:16 [13:14.40.275960]: ANIM Resource data/anim/clouds_ol.zip loaded in 6.82ms util.js:16 [13:14.40.276970]: ANIM Resource data/anim/progressbar.zip loaded in 0.91ms util.js:16 [13:14.40.277290]: TEX Resource data/images/death_BG.tex loaded in 0.23ms util.js:16 [13:14.40.277470]: UNKNOWN Resource data/minimap/minimap_data.xml loaded in 0.08ms util.js:16 [13:14.40.277740]: TEX Resource data/minimap/minimap_atlas.tex loaded in 0.19ms util.js:16 [13:14.40.277880]: KFX Resource data/shaders/minimap.ksh loaded in 0.07ms util.js:16 [13:14.40.278000]: KFX Resource data/shaders/minimapfs.ksh loaded in 0.05ms util.js:16 [13:14.40.283530]: Reset() returning util.js:16 [13:14.40.283590]: GameThread::InitializeOffMainThread() Completed util.js:16 256GL ERROR :GL_INVALID_ENUM : glCompressedTexImage2D: internal_format GL_INVALID_ENUM [13:14.40.455540]: data\scripts\mixer.lua(78,1) Set set_sfx 0.1 util.js:16 [13:14.40.455620]: data\scripts\mixer.lua(78,1) Set set_ambience 0.1 util.js:16 [13:14.40.455720]: data\scripts\mixer.lua(78,1) Set set_music 0.1 util.js:16 [13:14.40.455770]: SimLuaProxy::QueryServer() util.js:16 [13:14.40.455810]: /user/purchases - GET/ util.js:16 GetURLHandler::ReportResult [[]]Success util.js:16 GetURLHandler::ReportResult complete. util.js:16 Thanks