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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Savin

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  1. Dupe-A-Day!

    We have an infiltrator in our midst!
  2. Dupe-A-Day!

    *Insert robotic breathing theremin sounds here*
  3. Dupe-A-Day!

    I'm still here Thanks you all for keeping this thread alive We're working hard to get the new update out! Take care! Alex
  4. Dupe-A-Day!

    @Alia kindly requested a dupe this morning so here it is. Quit fittingly, Alia also created the world gen for ONI! Enjoy your days everyone! Alex
  5. Dupe-A-Day!

    Alone enjoying a slice of pie in a radioactive sewer...
  6. Dupe-A-Day!

    I coloured the sketch from the art stream yesterday as well as snuck in jambell's draw-along sketch! Thanks for partaking and posting your creations. It warms our hearts!
  7. Dupe-A-Day!

    "Where are my feet?!" I'll be on the Rhymes With Play Twitch stream this afternoon (3:30pm Pacific Time) doing a DUPE draw-along so if you're around then drop in, say hi and hang with Jamie Bell and I! He will be showing off some of the coolness that is the soundscape of Oxygen Not Included. Take care all!
  8. Dupe-A-Day!

    Happy chocolate egg weekend y'all!
  9. Dupe-A-Day!

    Super Dupe! (Don't stress about posting a new dupe every day. I know I can't! Just have fun with it!) Happy Tuesday everyone
  10. Artist/Animator on Oxygen Not Included and Don't Starve.

    1. ImDaMisterL

      ImDaMisterL

      Don't you think this belongs in your bio though? 

  11. Dupe-A-Day!

    More post-it note fun.
  12. Dupe-A-Day!

    Slight printer malfunction. Happy Friday!
  13. Hi Everybody! My name is Alex and I'm an artist at Klei. Join me and draw a Dupe-A-Day! That's the extent of my rhyming capability. We get excited seeing all the fan art you folks post so I thought I'd join in when I have the time. Our intention with the duplicant design was to make them simple, easy to read, and adorable enough for you to get attached to their quirks! So, feel free to post art of your dupes real or imagined in any manner of trouble they get up to. This is meant to be a fun exercise in generating different ideas and just getting loosened up with your own drawing. I'll do my best to pop in when I can (Dupe-A-Day-ish!) and throw out a quick dupe of my own. I will also try to answer any art-related questions you may have. Getting to know other people's art processes is a great way to add to your own skills as an artist. So here is mine. I call it "Dreaming Dupe: a brief respite from a stressful little life." Take care all!