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    • JoeW

      [UPDATED] Physical Megapack Disc Issues   04/16/2018

      Update 5/11/2018 We do not have any more information at this time. The last we spoke to 505 indicated that the discs should be ready very soon. We will likely have more information next week; hopefully with full explanation of when and how to get new discs.    Updated: 4/27/2018

      On April 17th, the Don't Starve Megapack was released. Almost immediately, it was discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). The disc contained Don't Starve Together, but was without Don't Starve, Reign of Giants and Shipwrecked. As soon as we confirmed the problem we contacted our retail publisher to find out how this happened and what could be done. It's taken some time to get this far, but this is all the information we have at this time. The current status of the issue is as follows: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks.  When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc previous to 4/26/2018 can now contact Klei support HERE for a Playstation Store voucher code that includes Don't Starve Together, Don't Starve, Shipwrecked and the Reign of Giants DLC that you can play now. Please specify your country as certain vouchers only work in certain regions.  New purchasers of the Megapack in store as of 4/26/2018 should be given a voucher at the time of purchase on your receipt. If you do not get a code, contact us ALL purchasers will have a path to get a new disc when they are ready. We do not have details at this time, but we are comitted to ensuring that all players get what they purchased.  We are hearing from some players that some retailers are telling players that they will not be exchanging discs. We believe this to be incorrect and that particular person or location is just misinformed. 505 has ensured us that they are doing their best to make sure these discs are being replaced for all players. We will not allow anybody to fall through the cracks here. We will buy and ship the discs ourselves if we have too.   This was our first major retail release and we're extremely disappointed that our players have been let down with their purchase of the Don't Starve Megapack. We're doing our best to make sure this issue gets resolved as quickly as possible. Thanks everybody for your support and patience. We'll keep you updated.    UPDATE: (4/26/2018) We are now ready to send out vouchers to players who purchased the physical version of the Don't Starve Megapack - These codes will allow players to download and play Don't Starve and DLC as well as Don't Starve Together To get a voucher players can contact as at our support site: http://support.kleientertainment.com/customer/portal/emails/new  For the subject, choose "PS4 Megapack" and fill in the form and we'll get you fixed up as soon as possible.  We will require a picture of your receipt, your Klei account ID and the region you are located in (so we can give you the proper voucher).  UPDATE: (4/24/2018) Earlier this week, we discovered that the wrong content was printed on the PS4 retail version of Don’t Starve Mega Pack (the Xbox One version is not affected). It’s a really unfortunate situation and we’ve been working hard with 505 to resolve this as soon as possible. Below is the latest information: New copies are currently in print and will be on shelves ASAP, hopefully within a few weeks. When the new discs arrive in stores, players who already purchased misprinted discs will be able to exchange the disc for a new one in store. Details will follow as we figure out the exact timing, the procedures with specific retailers and what the exchange will entail.  Players who already purchased the faulty disc will also be able to contact Klei support for a voucher code that includes Don't Starve, Shipwrecked and the Reign of Giants DLC until the new disc is ready. Please specify your country as certain vouchers only work in certain regions.  We will have more details when they become available including details on contacting us and what information we might need.  Once again, thanks to everybody for their patience while we work this out. For questions or concerns, the forum discussion can be found below:   

Kevin

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About Kevin

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    Man behind the curtain

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    Man behind the curtain
  1. This is *so* awesome! Invisible Inc is a neat project to work on, because you get to write so many characters. The agents don't say all that much in-game, but through their pictures, quips, and Central's descriptions you're able to paint *just enough* of a picture of them to inspire cool works of fanart like this. It's also a game that demands a broad representation of people - they are an international spy agency, after all. Oh, and welcome to the forums. I'm looking forward to seeing anything else you draw!
  2. What Was Your First Death?

    The first death *ever* in Don't Starve was either to a spider or to Charlie. I can't remember which, exactly, but those were the first two dangerous things added. I could check the SVN logs to try to figure it out when I get to work tomorrow. The first food ever eaten was probably the carrot, because one of the very first resource loops that we tried to set up was catching a rabbit with a baited trap, and then cooking the meat over the campfire. The first thing ever crafted would have been either the axe, campfire, or the torch - again, I'd have to check the logs to see if we did nighttime or woodcutting first.
  3. We're pushing a super-small hotfix today to fix this issue.
  4. Hotfix is live - details in the OP. Starting standalone push.
  5. Building the release now. Steam servers were being difficult yesterday, so the upload failed.
  6. We're probably not going to change that - it's a pretty advanced technique.
  7. I'm going to take a look at allowing multiple open containers when you're in mouse+keyboard mode before we push the last hotfix today. I didn't realize that people used it that way!
  8. OK, publicpreview is live. Hammer away!
  9. New public preview will be up again in a bit. We'll let this one soak over the weekend and push it to default (and hopefully stand alone) on Monday. Fixes: fix for KEDS-179 - don't allow controller deployment from within a containerSnow is now dxt1.- [bug #1292] cave and follower information is cleared when saving with CompleteLevelfix for interrupted actions when hitfix for entities not falling asleep when teleportedfix for stale component reference in projectileyou can properly deploy or murder captured butterfliesmake aabbs dirty when rotating the cameraNew pot file.fix for wx78 dying on load if he's upgraded a lot and has a lot of effigiesFix for putting putting partial stacks in a container.- [bug #1219] 360 triggers no longer read as always held down on Linux- [bug #1218] default bindings for 360 controller under Linuxcave entrances shouldn't show up in adventure modesome engine-level sim speed improvementsFix for flickering walls and such.fix for bad anim bounding boxes (was leading to armless night-hands)- [bug #1295] on screen controls don't store controller id between updates to ensure that they are always displaying the correct control tipsput an upper limit on the number of birds wickerbottom can spawn at once to avoid out of memory birdameggedonhide the crafting menu when using the pause inventory- [bug #1292] world clock is only advanced to the player's age when entering or leaving caves, not after travelling with the teleportatoput a cap on map zoom-outfix world customization screen override loadingFix for minimap not clearing properly.
  10. We're going to push to standalone once we're done hotfixing (early next week, probably).
  11. Hrmmmm. There must be one stuck behind a rock or something. If you reload the game an play again, the sound comes back?