klei.ruby

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About klei.ruby

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  1. Hi @toaster4k if you have a save showing the issue would you mind posting it here so we can take a closer look. Thanks!
  2. Thanks for the continued digging, I still have some details to confirm but I think I have a good lead on a fix for this. Before hc7aCn6Qh8.mp4 After zbLd2bAh3r.mp4
  3. The latest testing build has reverted that change already btw which should help with that specific crash.
  4. @mathmanican if you have that save to share in the before-loss state that would be handy as well.
  5. @Catts would you happen to have the save file where this happens? If you don't mind posting it here we can investigate. Thanks!
  6. There have been frequent updates to the testing branch. https://forums.kleientertainment.com/forums/topic/126711-game-update-450552/ https://forums.kleientertainment.com/forums/topic/126911-game-update-450996/ https://forums.kleientertainment.com/forums/topic/126989-game-update-451611/ https://forums.kleientertainment.com/forums/topic/127018-game-update-451737/
  7. @KnoBuddyif you could post a crash log and a save we could take a look, thanks! How to find the logs here https://support.klei.com/hc/en-us/articles/360029555392
  8. @Sebastiangperez if you haven't yet, please file your own report, and make sure to include the log file from just after the crash. Thanks! @Neohack thanks for the log! Looking inside, it says that it can't access the path to write the PNG file. While we can look into why that is crashing (instead of an error or warning etc), the answer to avoid the crash immediate term is figuring out why the game has trouble writing to the file. Try checking the permissions of the folders involved and the like, to see if you can figure out why it doesn't allow a write. Something is preventing the game from operating as intended, hopefully you can figure out a cause. UnauthorizedAccessException: Access to the path "C:\Users\neo\Documents\Klei\OxygenNotIncluded\cloud_save_files\76561198057800601\Abode\Abode.png" is denied.