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    • JoeW

      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion

Faustus

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About Faustus

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  1. This has been an issue for over a year, from August of 2018 to August of 2019, possibly even prior to that. I have a playthrough as Wigfrid, it's day 15 and I've finally made it to the ruins. I mined the entrance to the ruins, jumped down and then met a bug that keeps reoccurring. This bug is very known to devs and it has been over a YEAR and this has not been fixed. I get to the ruins and as soon as I load in, I can see the surroundings and then I freeze, without fail, every single time. I hear the sound of a new crafting recipe becoming available on loop, as my game freezes. I have tried restarting, I have encountered this on every single run, whether it be as Wilson, Webber, Wendy, Wolfgang, you name it, this has happened. I was excited to get there as Wigfrid because of her abilities but now I have no reason to even start the game again. What's the point if I cannot access the last part of the game, am I supposed to just survive without getting access to the part of the game that requires effort? I'm extremely disappointed. Please fix the game. I really enjoy it, but this makes it the entire game a 0/10. .