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      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion


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About FivePurpleRoBin

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  1. [Gameplay] Pig ruins entrance not spawning

    One more update: My most recent game I started this morning did end up spawning the Pig Ruins entrance, so at least it was a one-off for me, not consistent. (Hopefully it won't happen again.)
  2. [Gameplay] Pig ruins entrance not spawning

    I am also having this issue! It's in a saved game I started yesterday, haven't started another one yet so I don't know if it would happen again. - Category: [Gameplay] - Platform: Steam - Version: I'm not sure which text that is after pressing the backspace button. Is it the Rev. number in the bottom left-hand part of the screen? The three lines there say: Rev. 347667 782 15:01:47 - Mods?: no - Issue: Pig Ruins did not spawn (as indicated by Tiraer above) - Steps: 1) On main screen click 'Play!', then click on 'New Game' (this wasn't one where I clicked "Try again" right after dying) 2) Select Hamlet (HAM) as the World, and (in my case) Wickerbottom as the character. Then click 'Start.' - Describe issue: World generated as usual, however have explored entire map, found all the other ruins but none are the Pig Ruins leading to the island where the Pig Kingdom is located. (**Note: the ruin entrance found in the jungle in the third screenshot below is topped with an asparagus shape/leads to the island with the Fountain of Youth.) (In reference to Tiraer's note above about the rainforest biome: The way the biomes spawned near the pig village in my game was a little unusual, but I've experienced similar set-ups in other DS: Hamlet games I've played, and in some of my games there was a rainforest near the village. I don't think that part is a bug, though technically I can't say for sure.) - Attachments: 1) Map screenshots and 2) logs and useful info for bug reports listed by JanH in a pinned post (except for the MDMP file, for some reason that file location on my laptop did not contain an MDMP file) remote.zip DxDiag.txt log.txt