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    • JoeW

      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion


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About QueensMercy

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    Junior Member
  1. Okay sooo, this is dumb I know. So a few weeks ago I deleted my klei accont. I have already contacted klei support with no reply so I’m just assuming my account is not getting unmarked for deletion. (I was having issues linking my twitch and klei accont and than once I had them linked I still wasn’t getting my twitch drops so I thought deleting and starting again would fix it, it most certainly did not, would advise never deleting your klei account ever!) okay, so now my thoughts are, how am I meant to get my purchases off of my old klei account onto my now newly made klei accont, man I purchased wartox and skins and so much unlocked and now is it just all gone? I’m so sad this was on Xbox btw. any thoughts? Ty.