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    • JoeW

      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion

bogchild

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About bogchild

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  1. Game won't open on Mac

    No reply here or on Twitter, and the game still does not work.
  2. Game won't open on Mac

    Hi all, I saw that there's another thread on this topic from last year, but it doesn't seem to be resolved. I tried following the instructions given there, but there's no log folder in the Eets2 folder. Instead, I'm copying and pasting my crash report below. Hope that helps. Thanks! Process: eets2 [9929] Path: /Users/USER/Library/Application Support/Steam/*/Eets2.app/Contents/MacOS/./eets2 Identifier: com.KleiEntertainment.EetsMunchies.Osx Version: 1.0 (1.0) Code Type: X86 (Native) Parent Process: ??? [9928] Responsible: eets2 [9929] User ID: 501 Date/Time: 2019-06-07 22:51:01.842 -0400 OS Version: Mac OS X 10.14.5 (18F132) Report Version: 12 Anonymous UUID: AC71061B-7776-B5AE-CC0C-C8EF6D76B99F Sleep/Wake UUID: FCD27363-EC7E-40ED-B112-5272E4B4C201 Time Awake Since Boot: 360000 seconds Time Since Wake: 94000 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: _LSContextInitClient queue Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: EXC_I386_GPFLT Exception Note: EXC_CORPSE_NOTIFY Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [9929] Thread 0 Crashed:: Dispatch queue: _LSContextInitClient queue 0 com.apple.LaunchServices 0x94b11d8e _LSGetSession(unsigned int) + 94 1 com.apple.LaunchServices 0x94b11d02 _LSCopyLocalDatabase + 38 2 com.apple.LaunchServices 0x94b1181a invocation function for block in _LSContextInitClient(LSContext*) + 56 3 libdispatch.dylib 0xa7a6f6ef _dispatch_client_callout + 58 4 libdispatch.dylib 0xa7a7cab9 _dispatch_lane_barrier_sync_invoke_and_complete + 56 5 libdispatch.dylib 0xa7a74bf3 _dispatch_barrier_sync_f + 129 6 libdispatch.dylib 0xa7a74cc1 _dispatch_sync_f + 50 7 libdispatch.dylib 0xa7a74c7b dispatch_sync + 48 8 com.apple.LaunchServices 0x94b11496 _LSContextInit + 369 9 com.apple.LaunchServices 0x94b23cfc prepareIsApplicationValue(_LSOnDemandContext&, FSNode*, __FileCache*, __CFString const*, NSError* __autoreleasing*) + 274 10 com.apple.LaunchServices 0x94b1067b LSPropertyProviderPrepareValues(__CFURL const*, __FileCache*, __CFString const* const*, void const**, long, void const*, __CFError**) + 558 11 com.apple.CoreServicesInternal 0x9f0eb394 prepareValuesForBitmap(__CFURL const*, __FileCache*, _FilePropertyBitmap*, __CFError**) + 414 12 com.apple.CoreServicesInternal 0x9f0ecdc0 _FSURLCopyResourcePropertyForKeyInternal(__CFURL const*, __CFString const*, void*, void*, __CFError**, unsigned char) + 172 13 com.apple.CoreServicesInternal 0x9f0ecd09 _FSURLCopyResourcePropertyForKey + 28 14 com.apple.CoreFoundation 0x937d0f4d CFURLCopyResourcePropertyForKey + 92 15 com.apple.CoreFoundation 0x9381fd61 ____CFRunLoopSetOptionsReason_block_invoke_5 + 168 16 com.apple.CoreFoundation 0x9381f118 ____CFRunLoopSetOptionsReason_block_invoke_2 + 1230 17 libdispatch.dylib 0xa7a6f6ef _dispatch_client_callout + 58 18 libdispatch.dylib 0xa7a7229e _dispatch_once_callout + 19 19 libdispatch.dylib 0xa7a72279 dispatch_once_f + 43 20 libdispatch.dylib 0xa7a72249 dispatch_once + 24 21 com.apple.CoreFoundation 0x93809c64 __CFRunLoopSetOptionsReason + 5699 22 com.apple.CoreFoundation 0x9381ec44 __CFRunLoopSetOptions + 22 23 com.apple.LaunchServices 0x94b2c766 _LSApplicationCheckIn + 7162 24 com.apple.HIServices 0x92589318 _RegisterApplication + 6897 25 com.apple.HIServices 0x92587783 INIT_Processes + 58 26 com.apple.HIServices 0x9258aace GetCurrentProcess + 28 27 eets2 0x006e921c 0xa5000 + 6570524 28 eets2 0x006ee2f0 0xa5000 + 6591216 29 eets2 0x006d2786 0xa5000 + 6477702 30 eets2 0x006032e8 0xa5000 + 5628648 31 eets2 0x00603488 0xa5000 + 5629064 32 eets2 0x00115604 0xa5000 + 460292 33 eets2 0x000aba0b 0xa5000 + 27147 34 libdyld.dylib 0xa7abb051 start + 1 Thread 1: 0 libsystem_pthread.dylib 0xa7cab788 start_wqthread + 0 Thread 2: 0 libsystem_pthread.dylib 0xa7cab788 start_wqthread + 0 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00cc81f8 ebx: 0xbff58348 ecx: 0x00000000 edx: 0x000120a8 edi: 0x00cc8154 esi: 0x00cc81f8 ebp: 0xbff58368 esp: 0xbff58330 ss: 0x00000023 efl: 0x00010286 eip: 0x94b11d8e cs: 0x0000001b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0x937d403e Logical CPU: 1 Error Code: 0x00000000 Trap Number: 13VM Region Summary: ReadOnly portion of Libraries: Total=222.2M resident=0K(0%) swapped_out_or_unallocated=222.2M(100%) Writable regions: Total=473.2M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=473.2M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Activity Tracing 256K 1 Kernel Alloc Once 8K 1 MALLOC 291.2M 15 MALLOC guard page 32K 8 MALLOC_LARGE (reserved) 172.0M 1 reserved VM address space (unallocated) Stack 9224K 3 Stack Guard 56.0M 3 VM_ALLOCATE 44K 2 __DATA 10.7M 211 __FONT_DATA 4K 1 __IMPORT 8K 2 __LINKEDIT 79.9M 6 __OBJC 3120K 76 __TEXT 142.3M 216 __UNICODE 564K 1 mapped file 307.0M 182 shared memory 2676K 8 =========== ======= ======= TOTAL 1.0G 737 TOTAL, minus reserved VM space 902.7M 737 Model: iMac16,1, BootROM 227.0.0.0.0, 2 processors, Intel Core i5, 1.6 GHz, 8 GB, SMC 2.31f36 Graphics: kHW_IntelHDGraphics6000Item, Intel HD Graphics 6000, spdisplays_builtin Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346202020 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346202020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x155), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8) Bluetooth: Version 6.0.12f1, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB USB Device: USB 3.0 Bus USB Device: Bluetooth USB Host Controller USB Device: FaceTime HD Camera (Built-in) Thunderbolt Bus: iMac, Apple Inc., 27.1