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    • JoeW

      Support Email Error (Zendesk)   08/12/2019

      We are migrating to a new customer support ticketing system (desk.com) and unfortunately while moving over our old tickets the new system (Zendesk) sent an auto reply to "new users". We weren't aware this would happen and so and email was sent out in error. You do not need to create an account and you can ignore the email entirely. You can find more info about this over on our forums here: https://forums.kleientertainment.com/forums/topic/110413-zendesk/ Sorry for the confusion


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About DialDForDikens

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    Junior Member
  1. Two kinds of crash

    I have 2 files with over a thousand days on xbox one console. On the first one, I can move for 3 seconds before it gives me a lua script reading or something and its stuck on that warning prompt. This crash is in shipwrecked. So I decided to wait until hamlet bc maybe i can just eat the file and it would be accessible once it happens. I started another file and while in shipwrecked, after loading, my character remarks its about to be nighttime, right as the sun is coming up, and crashes within 1 second. No error screen, just frozen. 2 very invested files are in limbo. I dont use mods. Both files are worlds with seaworthy connected. If the skyworthy fixes this, thats cool. I already submitted an xbox report bug message. I did it about 3 months ago on the first crash. But no response. I didnt post on forums, though. This time i am, and my second file crashed two days ago, and i reported the bug and sent my files yesterday.